//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Behavioral aspects of cell pho...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
83,578
Konsumentenverhalten
81,128
Gender
30,987
Geschlecht
27,440
Finnland
18,606
Finland
12,250
Theorie
11,099
Theory
10,887
Youth
9,327
Relationship marketing
9,192
Beziehungsmarketing
9,159
Jugendliche
9,068
USA
8,208
Brand management
7,644
Markenführung
7,602
United States
7,599
Deutschland
7,215
Brand image
6,797
Markenimage
6,757
gender
6,647
Germany
6,296
Weibliche Arbeitskräfte
6,048
Women workers
6,006
Customer satisfaction
5,825
Online-Handel
5,682
Online retailing
5,668
Kundenzufriedenheit
5,663
Experiment
5,254
Social Web
5,055
Social web
5,050
Women
4,681
Online-Marketing
4,664
Lohnstruktur
4,652
Internet marketing
4,647
Wage structure
4,602
Schätzung
4,600
Dienstleistungsqualität
4,561
Brand
4,369
Markenartikel
4,361
more ...
less ...
Online availability
All
Undetermined
2,458
Free
774
Type of publication
All
Article
4,039
Book / Working Paper
566
Type of publication (narrower categories)
All
Article in journal
3,892
Aufsatz in Zeitschrift
3,892
Aufsatz im Buch
98
Book section
98
Graue Literatur
96
Non-commercial literature
96
Arbeitspapier
72
Working Paper
72
Hochschulschrift
70
Thesis
49
research-article
40
Conference paper
32
Konferenzbeitrag
32
Collection of articles of several authors
15
Sammelwerk
15
Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
9
Sammlung
9
conceptual-paper
6
Case study
5
Fallstudie
5
Aufsatzsammlung
4
Konferenzschrift
4
Amtsdruckschrift
1
Conference proceedings
1
Government document
1
Handbook
1
Handbuch
1
Mikroform
1
Reprint
1
case-report
1
technical-paper
1
more ...
less ...
Language
All
English
4,524
German
74
Finnish
4
Danish
1
French
1
Spanish
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Prybutok, Victor R.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Jebarajakirthy, Charles
7
more ...
less ...
Institution
All
National Bureau of Economic Research
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nordic Council of Ministers
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
233
International journal of hospitality management
215
Journal of business research : JBR
122
The journal of services marketing
107
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
77
Services marketing quarterly
70
Journal of travel and tourism marketing
65
The service industries journal
65
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
36
Journal of service management
33
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
31
The international journal of bank marketing : IJBM
30
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Journal of service theory and practice
20
more ...
less ...
Source
All
ECONIS (ZBW)
4,557
Other ZBW resources
48
Showing
1
-
10
of
4,605
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Complaint-handling as antecedent of customer engagement : do consumer characteristics matter?
Cambra-Fierro, Jesus
;
Melero-Polo, Iguacel
- In:
Marketing intelligence & planning
35
(
2017
)
2
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011700853
Saved in:
2
Analysis of the moderating role of the
gender
variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
3
Searching for latent class segments in technological services
Rondan-Cataluña, Francisco Javier
;
Sanchez-Franco, …
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 831-849
Persistent link: https://www.econbiz.de/10003992918
Saved in:
4
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
Saved in:
5
The adoption of mobile value-added services : investigating the influence of IS quality and perceived playfulness
Wang, Kai
;
Lin, Chien-liang
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 184-208
Persistent link: https://www.econbiz.de/10009534120
Saved in:
6
Challenges faced by banks in providing mobile banking services to the customers
Sobiya, S. L.
;
Thangavel, N.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 295-302
Persistent link: https://www.econbiz.de/10011419797
Saved in:
7
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis
;
Gil-Pechuán, Ignacio
; …
- In:
Service business
7
(
2013
)
4
,
pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
Saved in:
8
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
9
Factors affecting Jordanian consumer loyalty toward cellular phone brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
10
Service quality and customer retention in mobile telephony
Blery, Evangelia
;
Batistatos, Nick
;
Papastratou, Efstathia
- In:
Journal of targeting, measurement and analysis for marketing
17
(
2009
)
1
,
pp. 27-37
Persistent link: https://www.econbiz.de/10003830413
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->