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Service quality
Performance measurement
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Data envelopment analysis
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Qu, Hailin
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Ukko, Juhani
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Caber, Meltem
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Ladhari, Riadh
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Mattila, Anna S.
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Min, Ho-key
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Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
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International journal of hospitality management
141
International journal of contemporary hospitality management
56
The service industries journal
55
Journal of hospitality marketing & management
54
Tourism management : research, policies, practice
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of travel and tourism marketing
34
Journal of air transport management
26
Benchmarking : an international journal ; BIJ
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
20
International journal of productivity and quality management : IJPQM
19
International journal of quality & reliability management
18
International journal of services and operations management
15
Journal of retailing and consumer services
15
Total quality management & business excellence
14
Tourism management perspectives : TMP
13
Journal of business research : JBR
12
The TQM journal : the international review of organizational improvement
12
The journal of services marketing
12
Tourism analysis : an interdisciplinary tourism & hospitality journal
12
Tourism economics : the business and finance of tourism and recreation
12
Service business
11
Managing service quality : MSQ ; an international journal
10
International journal of services, economics and management
9
International journal of services and standards
8
International journal of services technology and management
8
Journal of hospitality and tourism insights
8
Journal of vacation marketing : an international journal
8
Socio-economic planning sciences : the international journal of public sector decision-making
8
Cogent business & management
7
Enlightening tourism : ET ; a pathmaking journal
7
International journal of leisure and tourism marketing : IJLTM
7
Journal for global business advancement : JGBA
7
Services marketing quarterly
7
European journal of operational research : EJOR
6
Health care management science
6
International journal of production economics
6
International journal of quality and service sciences
6
Journal of vacation marketing
6
Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
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1
An opinion-driven decision-support framework for
benchmarking
hotel service
Park, Jaehun
;
Lee, Byung Kwon
- In:
Omega : the international journal of management science
103
(
2021
),
pp. 1-20
Persistent link: https://www.econbiz.de/10012581752
Saved in:
2
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
3
Improving importance-performance analysis : the role of the zone of tolerance and competitor performance : the case of
Taiwan
's hot spring hotels
Chen, Kuan-yu
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 260-272
Persistent link: https://www.econbiz.de/10010227011
Saved in:
4
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
5
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
6
Measuring patient value in value-based healthcare : the opportunity of data envelopment analysis
Borzée, Joke
;
Cardoen, Brecht
;
Cherchye, Laurens
; …
-
2024
Persistent link: https://www.econbiz.de/10014526096
Saved in:
7
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
8
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
9
Efficiency and effectiveness of service business : evidence from international tourist hotels in
Taiwan
Yu, Ming-miin
;
Lee, Bruce C. Y.
- In:
Tourism management : research, policies, practice
30
(
2009
)
4
,
pp. 571-580
Persistent link: https://www.econbiz.de/10003856211
Saved in:
10
Detection of cost leaders in case of private primary school services
Sarkar, Subhadip
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 1995-2008
Persistent link: https://www.econbiz.de/10011743905
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