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The use of portraits and performance statements of service providers in marketing communications
Choi, Beom Joon; Rosen, Dennis L.; La, Suna - In: Services marketing quarterly 33 (2012) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10009508523
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The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon; La, Suna - In: The journal of services marketing 27 (2013) 3, pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
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Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik; Lee, Jun Youb; La, Suna; Choi, Beom Joon - In: Psychology & marketing 35 (2018) 6, pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
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The impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with a hospital service
Choi, Beom Joon; Kim, Hyun Sik - In: Managing service quality : MSQ ; an international journal 23 (2013) 3, pp. 188-204
Persistent link: https://www.econbiz.de/10009759418
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The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon; Choi, Beom-jin - In: European journal of marketing : EJM 48 (2014) 1/2, pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
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The influence of customer experience quality on customers' behavioral intentions
Kim, Hyun Sik; Choi, Beom Joon - In: Services marketing quarterly 34 (2013) 4, pp. 322-338
Persistent link: https://www.econbiz.de/10010208590
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The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik; Choi, Beom Joon - In: The journal of services marketing 30 (2016) 4, pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
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The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong; Choi, Beom Joon - In: Services marketing quarterly 38 (2017) 4, pp. 239-252
Persistent link: https://www.econbiz.de/10011798688