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Service quality
Catering
101
Catering industry
99
Food service
53
Gastronomie
36
Restaurant industry
36
Consumer behaviour
28
Customer satisfaction
25
Konsumentenverhalten
25
Kundenzufriedenheit
24
Dienstleistungsqualität
23
Importance-performance analysis (IPA)
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food service
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Deutschland
11
Germany
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Lebensmittel
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Performance measurement
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Performance-Messung
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USA
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Ernährungssicherung
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Nachhaltigkeit
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Sustainability
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Han, Heesup
3
Kim, Jinkyung Jenny
3
Tuomi, Aarni
2
Ahn, Jiseon
1
Almanza, Barbara
1
Ascenção, Mário Passos
1
Ayieko, Monica Awuor
1
Boskou, George
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Breiter Terry, Deborah
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Busatlić, Senad
1
Chen, Li-Fei
1
Chen, Szu-Chi
1
Choi, Youngsoo
1
Dabestani, Reza
1
Davis, David E.
1
Edwards, John S. A.
1
Elkhwesky, Esraa Fayez Youssif
1
Elkhwesky, Zakaria
1
Farber Canziani, Bonnie
1
Frash, Robert E. <Jr.>
1
Giazitzi, Katerina
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Hong, Soon Goo
1
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1
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International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of hospitality and tourism insights
2
Journal of travel and tourism marketing
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Business process management journal
1
Global business and organizational excellence : a review of research & best practices
1
International journal of electronic customer relationship management : IJECRM
1
International journal of quality & reliability management
1
Journal of agricultural & food industrial organization
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Management
1
Service business
1
The service industries journal
1
Tourism and hospitality research : the surrey quarterly review
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Tourism management : research, policies, practice
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ECONIS (ZBW)
23
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1
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
2
Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel
Pan, Frank C.
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 84-91
Persistent link: https://www.econbiz.de/10010485571
Saved in:
3
Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang
;
Singh, Smita
;
Olson, Eric D.
;
Jeong, EunHa
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
Saved in:
4
Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
Saved in:
5
An exploratory study of convention destination competitiveness from the attendees' perspective : importance-performance analysis and repeated measures of MANOVA
Lee, Jumyong
;
Choi, Youngsoo
;
Breiter Terry, Deborah
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
5
,
pp. 589-610
Persistent link: https://www.econbiz.de/10011665504
Saved in:
6
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
7
Revising importance-performance analysis : a new synthetic service quality indicator applied to the tourist apartment industry
Martín, Juan Carlos
;
Mendoza, Cira
;
Román García, …
- In:
Tourism analysis : an interdisciplinary tourism & …
23
(
2018
)
3
,
pp. 337-350
Persistent link: https://www.econbiz.de/10011929581
Saved in:
8
An exploration on e-retailers' home delivery : strategic elements and their prioritisation
Wang, Chengbo
;
Mao, Zhaofang
;
O'Kane, James
;
Wang, Jun
- In:
Business process management journal
22
(
2016
)
3
,
pp. 614-633
Persistent link: https://www.econbiz.de/10011578077
Saved in:
9
Exploring competitive hotel selection attributes among guests : an importance-performance analysis
Kim, Jinkyung Jenny
;
Lee, Youngseok
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 998-1011
Persistent link: https://www.econbiz.de/10012179515
Saved in:
10
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
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