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Leong, Lai-ying; Hew, Teck-soon; Ooi, Keng-boon; Lin, … - In: International journal of services, economics and management 4 (2012) 3, pp. 209-235

Persistent link: https://www.econbiz.de/10009675235

Are TQM practices supporting customer satisfaction and service quality?

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Service innovation and organisational development through public-private partnership

Phusavat, Kongkiti; Anussornnitisarn, Pornthep; Comepa, … - In: International journal of management & enterprise … 8 (2010) 4, pp. 383-397

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Impact of cultural differences on foreign customers' perceived local services

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Improving a quality system through a management process of Trane Thailand

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Are TQM practices supporting customer satisfaction and service quality?

Ooi, Keng‐Boon; Lin, Binshan; Tan, Boon‐In; … - In: Journal of Services Marketing 25 (2011) 6, pp. 410-419

Purpose – The purpose of this paper is to examine the relationship between total quality management (TQM) practices and customer satisfaction and also to investigate the association between TQM practices and service quality within the context of Malaysia's small service organizations....

Persistent link: https://www.econbiz.de/10014905354

An emprical study on the websites service quality of Hong Kong small businesses

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TQM and service quality : a survey of commercial banking industry in Malaysia

Sit, Wen-Yi; Ooi, Keng-Boon; Loke, Siew-Phaik; Han, … - In: International journal of services, economics and management 3 (2011) 1, pp. 78-91

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A structural equation model of TQM, market orientation and service quality : evidence from a developing nation

Lam, Siew-yong; Lee, Voon-Hsien; Ooi, Keng-boon; … - In: Managing service quality : MSQ ; an international journal 22 (2012) 3, pp. 281-309

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