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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,100
Consumer behaviour
78,667
Marktforschung
12,250
Theorie
11,209
Theory
11,001
Produktentwicklung
9,955
Beziehungsmarketing
9,283
Relationship marketing
9,269
New product development
8,781
Markenführung
7,535
Brand management
7,529
Deutschland
7,235
Markenimage
6,639
Brand image
6,612
Market research
6,540
Germany
6,088
USA
5,815
Innovation
5,633
Kundenzufriedenheit
5,546
Customer satisfaction
5,541
United States
5,479
Online-Handel
5,450
Online retailing
5,435
Interview
4,968
Social Web
4,947
Social web
4,943
Befragung
4,844
Online-Marketing
4,493
Internet marketing
4,466
Dienstleistungsqualität
4,385
Markenartikel
4,372
Brand
4,292
Einzelhandel
4,220
Innovationsmanagement
4,145
Retail trade
4,076
Innovation management
3,999
Werbewirkung
3,673
Electronic Commerce
3,656
Advertising effects
3,634
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2,279
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717
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3,837
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545
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3,718
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78
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59
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58
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58
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31
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31
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16
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16
Bibliografie enthalten
9
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9
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7
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6
Fallstudie
6
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6
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5
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112
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Lu, Lu
7
Schumann, Jan Hendrik
7
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National Bureau of Economic Research
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
De Gruyter Oldenbourg
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Foundation for the Improvement of Living and Working Conditions
1
Fachtagung "Human Resources - Qualitätsaspekte der Ausbildung in der Empirischen Forschung" <2015, Wiesbaden>
1
Fraunhofer-Center für Maritime Logistik und Dienstleistungen
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
RWTH Aachen
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Hamburg-Harburg / Institut für Maritime Logistik
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Published in...
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Journal of retailing and consumer services
231
International journal of hospitality management
194
Journal of business research : JBR
122
The journal of services marketing
107
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
The service industries journal
67
Journal of travel and tourism marketing
64
Services marketing quarterly
64
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
Journal of air transport management
29
International journal of services and operations management
26
Journal of the Academy of Marketing Science
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
European journal of marketing : EJM
23
Journal of strategic marketing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of retailing
22
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
4,382
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1
The difference between goods and service development : a PDMA CPAS research study
Markham, Stephen K.
;
Hollmann, Thomas
- In:
The PDMA handbook of new product development
,
(pp. 405-415)
.
2013
Persistent link: https://www.econbiz.de/10009710736
Saved in:
2
How does product program innovativeness affect customer satisfaction? : a comparison of goods and services
Stock-Homburg, Ruth
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
6
,
pp. 813-827
Persistent link: https://www.econbiz.de/10010217999
Saved in:
3
Narratives and metaphors in service development
Helkkula, Anu
;
Pihlström, Minna
- In:
Qualitative market research : an international journal
13
(
2010
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10008688962
Saved in:
4
Internet banking : an empirical study of adoption rates among Midwest community banks
Hosein, Nasim Z.
- In:
Journal of business & economics research
7
(
2009
)
11
,
pp. 51-72
Persistent link: https://www.econbiz.de/10003912695
Saved in:
5
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
6
Identifikation von Kundenerwartungen an die Dienstleistungsqualität : Evaluierung attributorientierter Methoden
Botschen, Günther
(
contributor
)
- In:
Grundsatzfragen und Herausforderungen des …
,
(pp. 157-178)
.
1996
Persistent link: https://www.econbiz.de/10001295765
Saved in:
7
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria
- In:
Revue Gestion 2000 : management & prospective
31
(
2014
)
3
,
pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
Saved in:
8
Psychologische Aspekte der Kundenorientierung : die Kundenzufriedenheit mit der Qualität von Dienstleistungsinteraktionen am Beispiel des ÖPNV
Schnippe, Christian
-
2000
Persistent link: https://www.econbiz.de/10001484646
Saved in:
9
Qualitätswahrnehmung von Dienstleistungen : Determinanten und Auswirkungen
Kebbel, Phoebe
-
2000
Persistent link: https://www.econbiz.de/10001484647
Saved in:
10
Qualität komplexer Dienstleistungsbündel : Operationalisierung und empirische Analysen der Qualitätswahrnehmung am Beispiel des Tourismus
Zielke, Katja
-
2004
-
1. Auflage
Persistent link: https://www.econbiz.de/10001939283
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