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User-oriented quality assessment of IT-supported healthcare processes : a position paper

Ammenwerth, Elske; Breu, Ruth; Paech, Barbara - In: Business Process Management Workshops : BPM 2009 …, (pp. 617-622). 2010

Persistent link: https://www.econbiz.de/10003954609

Evaluating healthcare process improvement for patient callbacks

Scott, Rebecce A.; George, Benjamin T. - In: International journal of services and standards 9 (2014) 1, pp. 51-66

Persistent link: https://www.econbiz.de/10011283323

Appointment overbooking in health care clinics to improve patient service and clinic performance

LaGanga, Linda R.; Lawrence, Stephen R. - In: Production and operations management : an international … 21 (2012) 5, pp. 874-888

Persistent link: https://www.econbiz.de/10009667712

The "control tower" approach to optimising complex service delivery performance

Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27

Persistent link: https://www.econbiz.de/10010197592

Benchmarking award winning health care organizations in the USA

Welborn, Cliff; Bullington, Kimball - In: Benchmarking : an international journal ; BIJ 20 (2013) 6, pp. 765-776

Persistent link: https://www.econbiz.de/10010197623

Improving women's healthcare center service processes

Furterer, Sandra L. - In: Lean systems : applications and case studies in …, (pp. 255-277). 2014

Persistent link: https://www.econbiz.de/10010200741

Handoff processes, information quality and patient safety : a trans-disciplinary literature review

Gogan, Janis L.; Baxter, Ryan J.; Boss, Scott R.; … - In: Business process management journal 19 (2013) 1, pp. 70-94

Persistent link: https://www.econbiz.de/10010202693

Contracting in medical equipment maintenance services : an empirical investigation

Chan, Tian; Véricourt, Francis de; Besbes, Omar - 2014

Equipment manufacturers offer different types of maintenance service plans (MSPs) that delineate payment structures between equipment operators and maintenance service providers. These MSPs allocate risks differently and thus induce different kinds of incentives. A fundamental question,...

Persistent link: https://www.econbiz.de/10010402192

Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety

McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34

Persistent link: https://www.econbiz.de/10010484101

Lean thinking to change healthcare organisations : a case study to reduce waste and redesign services

Aggogeri, Francesco - In: European journal of cross-cultural competence and management 3 (2014) 3/4, pp. 196-211

Persistent link: https://www.econbiz.de/10011500304

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