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Fuzzy-based analysis of process capability for assembly quality assessment in mechanical assemblies
Khodaygan, S.; Movahhedy, M. R. - In: International journal of production research 50 (2012) 12, pp. 3395-3415
Persistent link: https://www.econbiz.de/10009576019
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Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah; Takalo, Salim Karimi; … - In: International journal of quality and innovation 3 (2016) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
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A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh; Keshmiri, Mehrdad; … - In: International journal of productivity and quality … 37 (2022) 3, pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
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Integrating fuzzy theory into Kano model for classification of service quality elements : a case study of machinery industry in China
Meng, Qingliang; Jiang, Xuan; He, Lin; Guo, Xinxin - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1661-1675
Purpose: The purpose of study is to propose and verify a method of service quality elements classification through integrating fuzzy theory into Kano model. The method has the merit of being more effective in processing customers' psychology of vagueness and uncertainties than traditional Kano...
Persistent link: https://www.econbiz.de/10011916038
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"Diagnosis Related Groups" im Prozess und in der Struktur der Patientenversorgung - betriebswirtschaftliche Analysen und integrierte Lösungsansätze
Meier, Pierre-Michael - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002060784
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How does manufacturing service perceived value influence customer satisfaction? : an investigation of global semiconductor industry
Chou, Chieh-min - In: International journal of production research 52 (2014) 17, pp. 5041-5054
Persistent link: https://www.econbiz.de/10010419111
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Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital
Behdioğlu, Sema; Acar, Eylem; Burhan, Hasan Arda - In: Total quality management & business excellence 30 (2019) 3, pp. 301-319
Persistent link: https://www.econbiz.de/10012199745
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Service quality assessment in liner shipping industry : an empirical study on Asian shipping case
Huang, Sheng Teng; Bulet, Emrah; Duru, Okan - In: International journal of shipping and transport … 7 (2015) 2, pp. 221-242
Persistent link: https://www.econbiz.de/10011405490
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Prioritizing quality of product and service dimensions with respect to a product-service system in the public transport sector
Sharma, Mohita Gangwar; Kumar, Gopal - In: Quality management journal : QMJ 23 (2016) 4, pp. 23-36
Persistent link: https://www.econbiz.de/10011603774
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Optimizing quality of service using fuzzy control
Diao, Yixin; Hellerstein, Joseph L.; Parekh, Sujay - In: Management technologies for E-Commerce and E-Business …, (pp. 42-53). 2002
Persistent link: https://www.econbiz.de/10003514461