//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The public/private mix in Iris...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Schätzung
130,287
Estimation
123,732
Konsumentenverhalten
79,048
Consumer behaviour
78,390
Theorie
39,671
Theory
38,799
USA
25,443
Deutschland
25,285
United States
24,079
Germany
22,374
Gesundheitswesen
20,967
Health care system
18,389
Gesundheitsversorgung
15,403
Welt
15,229
Health care
15,225
World
14,569
Irland
13,589
Krankenhaus
13,127
Hospital
11,787
Ireland
10,648
Großbritannien
9,733
Beziehungsmarketing
9,202
Relationship marketing
9,184
Wirtschaftswachstum
8,969
United Kingdom
8,820
EU-Staaten
8,748
Börsenkurs
8,668
Economic growth
8,545
Volatilität
8,533
Share price
8,473
Volatility
8,344
EU countries
8,320
Wirkungsanalyse
8,317
Impact assessment
8,065
Kapitaleinkommen
8,015
Capital income
7,992
Markenführung
7,449
Brand management
7,444
Dienstleistungsqualität
7,269
more ...
less ...
Online availability
All
Undetermined
3,288
Free
1,616
Type of publication
All
Article
5,511
Book / Working Paper
1,725
Journal
1
Type of publication (narrower categories)
All
Article in journal
5,309
Aufsatz in Zeitschrift
5,309
Graue Literatur
571
Non-commercial literature
571
Arbeitspapier
487
Working Paper
487
Aufsatz im Buch
203
Book section
203
Hochschulschrift
155
Thesis
111
Collection of articles of several authors
55
Sammelwerk
55
Conference paper
51
Konferenzbeitrag
51
Aufsatzsammlung
34
Collection of articles written by one author
22
Sammlung
22
Konferenzschrift
19
Case study
16
Fallstudie
16
Bibliografie enthalten
13
Bibliography included
13
Conference proceedings
9
Amtsdruckschrift
7
Government document
7
Advisory report
3
Forschungsbericht
3
Gutachten
3
Handbook
3
Handbuch
3
Accompanied by computer file
2
Bibliografie
2
Elektronischer Datenträger als Beilage
2
Systematic review
2
Übersichtsarbeit
2
Glossar enthalten
1
Glossary included
1
Interview
1
Lehrbuch
1
Mehrbändiges Werk
1
more ...
less ...
Language
All
English
6,979
German
254
French
3
Danish
2
Swedish
2
Finnish
1
Spanish
1
more ...
less ...
Author
All
Siciliani, Luigi
52
Propper, Carol
44
Han, Heesup
32
Straume, Odd Rune
32
Gravelle, Hugh
28
Mattila, Anna S.
24
Van Reenen, John
23
Brekke, Kurt R.
22
Gaynor, Martin
21
McColl-Kennedy, Janet R.
21
Rivkin, Steven G.
21
Usman, Osly
20
Prybutok, Victor R.
19
Gruber, Jonathan
18
Prentice, Catherine
18
Bloom, Nicholas
16
Horwitz, Jill R.
16
Huckman, Robert S.
16
Kessler, Daniel P.
14
Line, Nathaniel D.
14
Staiger, Douglas
14
Balaji, M. S.
13
Hanushek, Eric A.
13
Hanushek, Eric Alan
13
McFadden, Kathleen L.
13
Wübker, Ansgar
13
Bilgihan, Anil
12
Gong, Taeshik
12
Gowrisankaran, Gautam
12
Gutacker, Nils
12
Klaus, Philipp
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Sreejesh, S.
12
Cutler, David M.
11
Doyle, Joseph J.
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
more ...
less ...
Institution
All
National Bureau of Economic Research
76
OECD
15
IGI Global
9
World Bank
5
World Bank Group
5
Verlag Dr. Kovač
4
Springer Fachmedien Wiesbaden
3
Taylor and Francis.
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Department of Health, Education, and Welfare
2
European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Universität Potsdam
2
Weltbank
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AOK-Bundesverband
1
American Society for Quality
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Boston Consulting Group
1
CRC Press.
1
Central Bank of Ireland
1
Centre for Economic Policy Research
1
Christian-Albrechts-Universität zu Kiel
1
Columbia University / Department of Economics
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Economic and Social Research Institute <Dublin>
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Ernst & Young AG
1
European Union
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Fachhochschule Bonn-Rhein-Sieg
1
more ...
less ...
Published in...
All
International journal of hospitality management
235
Journal of retailing and consumer services
232
Journal of business research : JBR
133
The journal of services marketing
111
International journal of contemporary hospitality management
93
Journal of hospitality marketing & management
91
Health care management review : HCM review
85
The service industries journal
85
Working paper / National Bureau of Economic Research, Inc.
82
NBER working paper series
75
Journal of travel and tourism marketing
72
Services marketing quarterly
72
NBER Working Paper
70
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
The TQM journal : the international review of organizational improvement
56
Journal of health economics
55
Quality management journal : QMJ
54
Journal of health organization and management
52
Cogent business & management
51
Journal of service research : JSR
49
Service business
48
Journal of service management
46
International journal of quality and service sciences
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Health marketing quarterly
41
Total quality management & business excellence
40
Tourism management : research, policies, practice
39
Discussion paper series / IZA
38
International journal of services and operations management
37
Asia Pacific journal of marketing and logistics
31
Health economics
31
International journal of quality & reliability management
31
International journal of services, economics and management
31
Management science : journal of the Institute for Operations Research and the Management Sciences
29
The international journal of bank marketing : IJBM
29
International journal of productivity and quality management : IJPQM
28
Journal of air transport management
28
Technological forecasting & social change : an international journal
28
Journal of service research
27
Psychology & marketing
27
more ...
less ...
Source
All
ECONIS (ZBW)
7,237
Showing
1
-
10
of
7,237
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Seeking intelligence from patient experience using text mining : analysis of emergency department data
Varanasi, Padmini
;
Tanniru, Mohan
- In:
Information systems management
32
(
2015
)
3
,
pp. 220-228
Persistent link: https://www.econbiz.de/10011412961
Saved in:
2
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
3
Switching attitudes of Taiwanese middle-aged and elderly patients toward cloud healthcare services : an exploratory study
Lai, Jung-Yu
;
Wang, Juite
- In:
Technological forecasting & social change : an …
92
(
2015
),
pp. 155-167
Persistent link: https://www.econbiz.de/10011389631
Saved in:
4
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
5
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
6
Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
7
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
Saved in:
8
Effizienzreserven, Wettbewerbspotenziale und Selektionsaktivitäten im deutschen
Gesundheitswesen
: neue empirische Erkenntnisse
Wübker, Ansgar
-
2009
Persistent link: https://www.econbiz.de/10003858380
Saved in:
9
Study regarding customer perception of healthcare service quality in Romanian clinics, based on their profile
Prejmerean, Cornelia
;
Vasilache, Simona
- In:
Amfiteatru economic : an economic and business research …
11
(
2009
)
26
,
pp. 298-304
Persistent link: https://www.econbiz.de/10008666636
Saved in:
10
Midwest Health Services : purchasing patient snacks
Moffit, Timothy
;
Gigowski, Michelle
- In:
Journal of business case studies
8
(
2012
)
5
,
pp. 477-487
Persistent link: https://www.econbiz.de/10009619254
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->