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Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen; Ferro, Carlos; Svensson, Göran - In: Journal of business-to-business marketing 24 (2017) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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The effects of goods-related and service-related B2B brand images on customer loyalty
Cassia, Fabio; Cobelli, Nicola; Ugolini, Marta - In: The journal of business & industrial marketing 32 (2017) 5, pp. 722-732
Persistent link: https://www.econbiz.de/10011694208
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Does making less effort entail satisfaction? : a large empirical study on client relationship services
Ardelet, Caroline; Benavent, Christophe - In: International journal of market research 65 (2023) 1, pp. 83-99
Persistent link: https://www.econbiz.de/10014233821
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Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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Conceptual framework for unlocking customer satisfaction drivers in digital vendor-managed inventory systems
Osarenkhoe, Aihie; Fjellström, Daniella; Gioeli, Tove; … - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-29
There are calls in the extant literature for further exploration into the factors influencing customer satisfaction in … primary drivers of satisfaction, perceptions of service quality, and indicators of trust and commitment in B2B IVS. It …, focusing on efficiency, user-friendliness, and timeliness as key satisfaction drivers. Trust in the customer …
Persistent link: https://www.econbiz.de/10015071516
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Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre - In: Journal of relationship marketing : innovations & … 13 (2014) 1, pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
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Enhancing service loyalty : the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.; Gudergan, Siegfried P.; Ringle, … - In: Journal of travel research : a quarterly publication of … 56 (2017) 4, pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
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Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M. - In: Services marketing quarterly 40 (2019) 4, pp. 269-284
Persistent link: https://www.econbiz.de/10012179186