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~subject:"Service quality"
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Service quality
Indien
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India
97,926
Dienstleistungsqualität
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Einzelhandel
17,846
Allgemeines Gleichgewicht
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General equilibrium
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Retail trade
15,245
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Customer satisfaction
7,107
Kundenzufriedenheit
6,895
China
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Relationship marketing
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Trade in services
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Siciliani, Luigi
73
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53
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
Shahin, Arash
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Wirtz, Jochen
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
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Benkenstein, Martin
18
Chi, Wuchun
18
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World Bank Group
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Nomos Verlagsgesellschaft
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
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Taylor and Francis.
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Edward Elgar Publishing
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European Centre for the Development of Vocational Training
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Weltbank
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Books on Demand GmbH <Norderstedt>
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European Conference of Ministers of Transport
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European Foundation for the Improvement of Living and Working Conditions
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
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USA / General Accounting Office
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United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
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Universität Potsdam
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Universität Ulm
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Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
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European Organization for Quality Control
2
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2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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International journal of hospitality management
436
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
International journal of quality and service sciences
118
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
Service business
107
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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ECONIS (ZBW)
20,853
Other ZBW resources
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RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
An investigation of Korean consumers service quality perception of imported retail services : implications of consumer ethnocentrism
Oh, Eunji
;
Lee, Jiwon
;
Shin, M. Minsuk
- In:
Global business and finance review
25
(
2020
)
1
,
pp. 33-47
Persistent link: https://www.econbiz.de/10012208250
Saved in:
2
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
3
Creating consumer attachment to retail service firms through sense of place
Brocato, E. Deanne
;
Baker, Julie
;
Voorhees, Clay M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
2
,
pp. 200-220
Persistent link: https://www.econbiz.de/10010504690
Saved in:
4
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
5
Consumer perceptions of service convenience in hedonic and utilitarian retail settings in China
Wong, Amy
- In:
Journal of international consumer marketing
33
(
2021
)
4
,
pp. 452-470
Persistent link: https://www.econbiz.de/10012607778
Saved in:
6
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
7
UrbanClap :
India
's largest home service provider
Jyani, Nancy
;
Bansal, Harbhajan
- In:
Asian journal of management cases
20
(
2023
)
2
,
pp. 94-105
Persistent link: https://www.econbiz.de/10014366148
Saved in:
8
Exploring service quality of the department stores : a study from
India
Bandyopadhyay, Nirmalya
- In:
International journal of Indian culture and business …
13
(
2016
)
1
,
pp. 20-34
Persistent link: https://www.econbiz.de/10011664761
Saved in:
9
Technology and brand selection : the mediating effect of cognition in Indian retail
Ojha, Satish Chandra
- In:
International journal of business excellence
17
(
2019
)
1
,
pp. 21-41
Persistent link: https://www.econbiz.de/10011985908
Saved in:
10
Customer classification in Indian retail sector : a comparative analysis of various machine learning approaches
Sreekumar
;
Gopalan, Rema
;
Desai, Mayuri
;
Acharjya, D. P.
- In:
International journal of operations and quantitative …
26
(
2020
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10012390439
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