//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Brand followers : consumer mot...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Relationship marketing
26,201
Beziehungsmarketing
25,527
Brand management
17,666
Markenführung
17,252
Theorie
11,434
Theory
11,266
Markenimage
9,199
Brand image
9,159
Customer satisfaction
8,126
Kundenzufriedenheit
7,924
Deutschland
6,862
Germany
6,506
Social Web
6,389
Social web
6,383
Markenartikel
6,346
Brand
6,317
Dienstleistungsqualität
6,195
USA
6,005
Online-Handel
5,985
Online retailing
5,969
Online-Marketing
5,825
Internet marketing
5,778
United States
5,740
Einzelhandel
4,834
Retail trade
4,777
Electronic Commerce
4,697
Marketingmanagement
4,679
Marketing management
4,660
E-commerce
4,516
Werbewirkung
4,074
Advertising effects
4,024
Verbraucherverhalten
3,592
Emotion
3,580
Experiment
3,485
Advertising
3,412
Marketing
3,400
Werbung
3,354
more ...
less ...
Online availability
All
Undetermined
3,036
Free
992
Type of publication
All
Article
5,382
Book / Working Paper
865
Type of publication (narrower categories)
All
Article in journal
5,064
Aufsatz in Zeitschrift
5,064
Aufsatz im Buch
248
Book section
248
Hochschulschrift
134
Graue Literatur
125
Non-commercial literature
125
Thesis
106
Arbeitspapier
90
Working Paper
90
research-article
51
Collection of articles of several authors
37
Conference paper
37
Konferenzbeitrag
37
Sammelwerk
37
Bibliografie enthalten
28
Bibliography included
28
Case study
25
Fallstudie
25
Aufsatzsammlung
21
conceptual-paper
10
Konferenzschrift
7
Lehrbuch
7
Textbook
7
Collection of articles written by one author
6
Reprint
6
Sammlung
6
Guidebook
5
Ratgeber
5
Fallstudiensammlung
3
Bibliografie
2
Conference proceedings
2
Forschungsbericht
2
Handbook
2
Handbuch
2
Mikroform
2
case-report
2
Accompanied by computer file
1
Advisory report
1
Amtsdruckschrift
1
more ...
less ...
Language
All
English
5,943
German
300
French
3
Swedish
2
Finnish
1
Italian
1
Undetermined
1
more ...
less ...
Author
All
Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Usman, Osly
21
Bruhn, Manfred
20
Klaus, Philipp
16
Prybutok, Victor R.
16
Jang, Soocheong
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Hyun, Sunghyup Sean
13
Edvardsson, Bo
12
Gil Saura, Irene
12
Qu, Hailin
12
Sharma, Piyush
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Park, Jungkun
11
Propper, Carol
11
Quach, Sara
11
Wong, IpKin Anthony
11
Miao, Li
10
Voorhees, Clay M.
10
Amin, Muslim
9
Grégoire, Yany
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Marimon, Frederic
9
Schumann, Jan Hendrik
9
Su, LuJun
9
Torres, Edwin N.
9
Van Vaerenbergh, Yves
9
Xu, Xun
9
more ...
less ...
Institution
All
National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
267
International journal of hospitality management
242
Journal of business research : JBR
157
The journal of services marketing
145
The service industries journal
111
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
96
Services marketing quarterly
84
Journal of travel and tourism marketing
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
75
Journal of service research : JSR
66
Service business
59
Cogent business & management
54
Journal of service management
49
Tourism management : research, policies, practice
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
40
Journal of air transport management
40
Journal of service research
39
The TQM journal : the international review of organizational improvement
38
International journal of quality and service sciences
37
International journal of services, economics and management
36
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Total quality management & business excellence
33
Journal of the Academy of Marketing Science
32
Journal of Services Marketing
30
Psychology & marketing
30
European journal of marketing : EJM
28
Marketing intelligence & planning
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of electronic marketing and retailing : IJEMR
27
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of retailing
27
International journal of services and operations management : IJSOM
25
Journal of hospitality and tourism insights
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
more ...
less ...
Source
All
ECONIS (ZBW)
6,181
Other ZBW resources
65
BASE
1
Showing
1
-
10
of
6,247
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Conceptualising online banking service value
Heinonen, Kristina
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 39-52
Persistent link: https://www.econbiz.de/10003701671
Saved in:
2
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
Saved in:
3
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
4
Retail store branding in Turkey : its effect on perceived quality, satisfaction and loyalty
Gürbüz, Esen
- In:
EuroMed journal of business
3
(
2008
)
3
,
pp. 286-304
Persistent link: https://www.econbiz.de/10003930252
Saved in:
5
The effect of multiple hotel brand extensions
Mahasuweerachai, Patcharaporn
;
Qu, Hailin
- In:
Tourism and hospitality research : the surrey quarterly …
15
(
2015
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
Saved in:
6
Measurement and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
7
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
8
Perceived brand quality as a way to superior customer perceived value crossing by moderating effects
Vera, Jorge
- In:
The journal of product & brand management
24
(
2015
)
2
,
pp. 147-156
Persistent link: https://www.econbiz.de/10011308510
Saved in:
9
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
10
A cross-sectional, multivariate, disaggregated study on impact of key drivers of customer satisfaction on brand perception and loyalty in selected hotel chains of India
Padhi, Soumya Ranjan
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
4
,
pp. 431-452
Persistent link: https://www.econbiz.de/10010201174
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->