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~subject:"Service quality"
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Service quality
Hospital
15
Krankenhaus
15
Dienstleistungsqualität
14
Quality management
14
Qualitätsmanagement
14
USA
8
United States
8
Gesundheitsversorgung
7
Health care
7
Patients
7
Lean
6
Patienten
6
Six Sigma
6
healthcare
6
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5
Hospitals
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Kundenzufriedenheit
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Lean Management
5
Lean management
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Corporate culture
4
Gesundheitswesen
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Health care system
4
Lean Production
4
Lean production
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Patient safety
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United States of America
4
Unternehmenskultur
4
patient safety
4
Business process management
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Continuous Quality Improvement
3
Healthcare operations
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Knowledge management
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Operations management
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Prozessmanagement
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Quality improvement
3
Service operations
3
Wissensmanagement
3
quality management
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Airline
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English
14
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McFadden, Kathleen L.
14
Gowen, Charles, III.
9
Lee, Jung Young
5
Stock, Gregory N.
3
Gardner, John W.
2
Linderman, Kevin W.
2
Chadwick, Clint
1
Dobrzykowski, David D.
1
Golmohammadi, Davood
1
Lee, Min Kyung
1
Mellat-Parasat, Mahour
1
Miller, Jason W.
1
Shapem, Barton M.
1
Stock, Gregory
1
Subramony, Mahesh
1
Vogus, Timothy J.
1
Vonderembse, Mark A.
1
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Quality management journal : QMJ
7
Health care management review : HCM review
2
Journal of operations management
2
International journal of production economics
1
Journal of service management
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
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ECONIS (ZBW)
14
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1
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
2
Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
Saved in:
3
Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.
;
Stock, Gregory N.
;
Gowen, …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
Saved in:
4
Organizational culture, knowledge management, and patient safety in U.S. hospitals
Stock, Gregory N.
;
McFadden, Kathleen L.
;
Gowen, …
- In:
Quality management journal : QMJ
17
(
2010
)
2
,
pp. 7-26
Persistent link: https://www.econbiz.de/10009518573
Saved in:
5
Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.
;
McFadden, Kathleen L.
; …
- In:
Journal of operations management
42/43
(
2016
),
pp. 39-51
Persistent link: https://www.econbiz.de/10011492306
Saved in:
6
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
7
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
8
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10012309031
Saved in:
9
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
10
Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.
;
McFadden, Kathleen L.
- In:
Journal of service management
28
(
2017
)
1
,
pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
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