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~subject:"Service quality"
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Service quality
Wirtschaftsstruktur
8,586
Dienstleistung
3,697
Services
3,670
Economic structure
3,139
Deutschland
1,597
Dienstleistungssektor
1,018
Service industry
979
Wirtschaftswachstum
969
Theorie
804
Theory
794
Innovation
663
Germany
637
Strukturwandel
572
Industrie
562
Wirtschaftspolitik
537
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509
USA
467
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445
Dienstleistungsqualität
443
United States
426
Entwicklung
384
Dienstleistungen
354
Innovationsmanagement
338
Sozialstruktur
331
Innovation management
322
Wirtschaftsentwicklung
312
EU-Staaten
310
Arbeitsmarkt
308
EU countries
303
Frankreich
284
Polen
278
Italien
276
Welt
276
Beziehungsmarketing
274
Relationship marketing
274
World
274
Volkswirtschaft
266
Politik
262
UdSSR
260
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53
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Article
365
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6
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Graue Literatur
10
Hochschulschrift
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Non-commercial literature
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9
Collection of articles of several authors
7
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7
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6
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6
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4
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4
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3
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3
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3
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2
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1
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1
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1
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1
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1
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1
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1
Handbuch
1
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1
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1
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1
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1
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1
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1
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English
413
German
25
French
3
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1
Author
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Edvardsson, Bo
5
Huang, Ming-Hui
5
Gallan, Andrew S.
4
McColl-Kennedy, Janet R.
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Wirtz, Jochen
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Bruhn, Manfred
3
Butters, R. Andrew
3
Calabrese, Armando
3
Chase, Richard B.
3
Debo, Laurens G.
3
Fisk, Raymond P.
3
Gerstner, Eitan
3
Gustafsson, Anders
3
Helkkula, Anu
3
Hubbard, Thomas N.
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Ostrom, Amy L.
3
Polese, Francesco
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
Van Wassenhove, Luk N.
3
Alkire, Linda
2
Anderson, Laurel
2
Barnes, Donald C.
2
Benoit, Sabine
2
Berry, Leonard L.
2
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Autohaus Buch und Formular
1
Edward Elgar Publishing
1
Fidschi
1
National Bureau of Economic Research
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer-Verlag GmbH
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
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The journal of services marketing
25
Journal of service management
24
Journal of service research : JSR
18
The service industries journal
15
International journal of hospitality management
13
Journal of service research
13
Journal of retailing and consumer services
11
Services marketing quarterly
10
Journal of business research : JBR
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services technology and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice
5
Service business
5
European review of service economics and management
4
International journal of services and operations management
4
Journal of service theory and practice : JSTP
4
Public management review
4
The journal of business & industrial marketing
4
International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
SpringerLink / Bücher
3
A Research Agenda for Service Marketing
2
AMS review : official publication of the Academy of Marketing Science
2
Faculty & research / Insead : working paper series
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
International journal of applied business and economic research
2
International journal of business excellence
2
International journal of business innovation and research : IJBIR
2
International journal of information technology and management : IJITM
2
International journal of innovation management
2
International journal of production research
2
International journal of services, economics and management
2
International marketing review
2
Journal of air transport management
2
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ECONIS (ZBW)
442
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1
The federal Service
Mayers, Lewis
-
1922
Persistent link: https://www.econbiz.de/10000408016
Saved in:
2
Housing and services
Fidschi
-
1988
Persistent link: https://www.econbiz.de/10000110562
Saved in:
3
Service branding
Ostrom, Amy L.
;
Iacobucci, Dawn
;
Morgan, Felicia N.
- In:
Kellogg on branding : the marketing faculty of the …
,
(pp. 186-200)
.
2005
Persistent link: https://www.econbiz.de/10003285391
Saved in:
4
Customer involvement in new service development : an examination of antecedents and outcomes
Carbonell, Pilar
;
Rodríguez-Escudero, Ana I.
;
Pujari, …
- In:
The journal of product innovation management : an …
26
(
2009
)
5
,
pp. 536-550
Persistent link: https://www.econbiz.de/10003883623
Saved in:
5
Constructing a relationship-based brand equity model
Wang, Chao-Hung
;
Hsu, Li-Chang
;
Fang, Shyh-Rong
- In:
Service business : an international journal
3
(
2009
)
3
,
pp. 275-292
Persistent link: https://www.econbiz.de/10003869774
Saved in:
6
Service cancellation and competitive refund policy
Guo, Liang
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
5
,
pp. 901-917
Persistent link: https://www.econbiz.de/10003900005
Saved in:
7
Market-oriented airline service design
Schön, Cornelia
- In:
Operations research proceedings 2006 : selected papers …
,
(pp. 361-366)
.
2007
Persistent link: https://www.econbiz.de/10003471360
Saved in:
8
Service incompris! : Pour le retour du client
Guedj, Jean-Paul
-
2006
Persistent link: https://www.econbiz.de/10003374143
Saved in:
9
Perceived justice of service recovery strategies : impact on customer satisfaction and quality relationship
Vázquez Casielles, Rodolfo
;
Álvarez, Leticia Suárez
; …
- In:
Psychology & marketing
27
(
2010
)
5
,
pp. 487-509
Persistent link: https://www.econbiz.de/10003972422
Saved in:
10
Bottom-line experiences : measuring the value of design in service
Løvlie, Lavrans
;
Downs, Chris
;
Reason, Ben
- In:
Design thinking : integrating innovation, customer …
,
(pp. 173-184)
.
2010
Persistent link: https://www.econbiz.de/10003951963
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