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Service quality
Consumer behaviour
79,745
Konsumentenverhalten
79,690
Theory
9,485
Theorie
9,483
Relationship marketing
8,894
Beziehungsmarketing
8,887
Brand management
7,460
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7,446
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6,630
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6,626
Online retailing
5,570
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5,568
Customer satisfaction
5,477
Kundenzufriedenheit
5,460
Social Web
4,707
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4,707
USA
4,592
United States
4,531
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4,492
Internet marketing
4,482
Dienstleistungsqualität
4,327
Brand
4,292
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4,248
Einzelhandel
4,189
Retail trade
4,157
Pricing strategy
3,642
Preismanagement
3,631
Werbewirkung
3,584
Electronic Commerce
3,578
Advertising effects
3,575
Deutschland
3,531
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3,519
Germany
3,499
Experiment
3,374
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3,186
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2,955
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2,919
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2,834
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
Lee, Seonjeong
7
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Journal of retailing and consumer services
231
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
4,326
Other ZBW resources
6
RePEc
1
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1
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1
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Saved in:
2
The indirect effects of tipping policies on patronage intentions through perceived expensiveness, fairness, and quality
Lynn, Michael
;
Wang, Shuo
- In:
Journal of economic psychology : research in economic …
39
(
2013
),
pp. 62-71
Persistent link: https://www.econbiz.de/10010235594
Saved in:
3
Optimal dynamic
pricing
problem considering patient and impatient customers' purchasing behaviour
Cao, Ping
;
Fan, Mengmeng
;
Liu, Ke
- In:
International journal of production research
53
(
2015
)
21/22
,
pp. 6719-6735
Persistent link: https://www.econbiz.de/10011434516
Saved in:
4
The contingent effects of semantic price cues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Lindsey-Mullikin, Joan
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 198-205
Persistent link: https://www.econbiz.de/10010402323
Saved in:
5
Impact of service quality on consumer perception with reference to multi e-retailers
Malik, Garima
;
Oberoi, Manpreet Kaur
- In:
Global journal of business management : GJBM
10
(
2016
)
2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10011664326
Saved in:
6
When "just" is just not enough : why consumers do not appreciate non-neutral internet access services
Krämer, Jan
;
Wiewiorra, Lukas
- In:
Business & information systems engineering : BISE ; the …
57
(
2015
)
5
,
pp. 325-338
Persistent link: https://www.econbiz.de/10011595133
Saved in:
7
Joint determination of the optimal selling price, refund policy and quality level for complementary products in online purchasing
Taleizadeh, Ata Allah
;
Rezvan-Beydokhti, Shima
; …
- In:
European journal of industrial engineering : EJIE
12
(
2018
)
3
,
pp. 332-363
Persistent link: https://www.econbiz.de/10011897728
Saved in:
8
Impact of customer relationship management on customer satisfaction in Nepalese commercial banks
Shah, Busant
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 48-58
Persistent link: https://www.econbiz.de/10014494133
Saved in:
9
Antecedents of consumers' brand switching behavior in mobile service provider
Patel, Naresh K.
- In:
South Asian journal of marketing
5
(
2024
)
1
,
pp. 15-31
-on-competition (TEC) and
pricing
have a negative influence on customer switching behavior. The switching cost (SC) is the most significant …
Persistent link: https://www.econbiz.de/10015049661
Saved in:
10
An empirical analysis of the competitive effects of the Delta/Continental/Northwest code-share alliance
Gayle, Philip G.
- In:
The journal of law & economics
51
(
2008
)
4
,
pp. 743-766
Persistent link: https://www.econbiz.de/10003808649
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