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~subject:"Service quality"
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ASPECTS OF ROMANIAN MARKETING...
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Service quality
Hotel industry
6,410
Hotellerie
6,410
Consumer behaviour
977
Konsumentenverhalten
977
Dienstleistungsqualität
794
Customer satisfaction
653
Kundenzufriedenheit
648
Tourism employees
570
Tourismusberufe
570
Beziehungsmarketing
536
Relationship marketing
536
Tourism
526
Tourismus
516
Gastgewerbe
481
Hospitality industry
470
Hotel
449
Tourism industry
438
Tourismuswirtschaft
438
Firm performance
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Unternehmenserfolg
398
Arbeitszufriedenheit
362
Job satisfaction
362
USA
355
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291
Pricing strategy
291
Online-Marketing
289
Internet marketing
288
Brand management
280
Markenführung
280
Environmental management
270
Umweltmanagement
267
Arbeitsverhalten
253
Work behaviour
253
Deutschland
252
Germany
246
China
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German
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Han, Heesup
15
Karatepe, Osman M.
8
Sparks, Beverley
8
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Caber, Meltem
5
Cobanoglu, Cihan
5
Shirouyehzad, Hadi
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Daskin, Mustafa
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
Park, Jungkun
4
So, Kevin Kam Fung
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Cham Tat Huei
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
Dedeoğlu, Bekir Bora
3
Fong, Lawrence Hoc Nang
3
Fongsuwan, Wanno
3
Fu, Xiaoxiao
3
Gao, Baojun
3
Grobelna, Aleksandra
3
Huan, Tzung-cheng
3
Kim, Jong Min
3
Kuo, Chun-min
3
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National Bureau of Economic Research
2
Books on Demand GmbH <Norderstedt>
1
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1
United States / Bureau of the Census
1
University College London / Department of Economics
1
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International journal of hospitality management
130
International journal of contemporary hospitality management
53
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
40
Journal of travel and tourism marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
The service industries journal
15
Tourism management perspectives : TMP
13
Tourism economics : the business and finance of tourism and recreation
11
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Journal of retailing and consumer services
9
Journal of hospitality and tourism insights
8
International journal of leisure and tourism marketing : IJLTM
7
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of vacation marketing : an international journal
6
Administrative Sciences : open access journal
5
Global business and finance review
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management : IJSOM
5
The Cornell hospitality quarterly
5
The journal of services marketing
5
Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
Journal of business research : JBR
4
Journal of vacation marketing
4
Service business
4
Tourism review : the official journal of the AIEST
4
Economic research
3
European research studies
3
International Journal of Contemporary Hospitality Management
3
International journal of business and economics
3
International journal of business information systems : IJBIS
3
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ECONIS (ZBW)
794
Other ZBW resources
4
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1
Developing a service quality evaluation model for luxurious restaurants in international
hotel
chains
Chin, Jiung-bin
;
Tsai, Chih-hsin
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1160-1173
Persistent link: https://www.econbiz.de/10009793741
Saved in:
2
Differences and similarities in perceptions of
hotel
experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
3
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
4
The gaps in the quality of
hotel
services in Poland
Mazurek-Kusiak, Anna
;
Sawicki, Bogusław
- In:
European research studies
23
(
2020
)
5
,
pp. 1033-1040
Persistent link: https://www.econbiz.de/10012510888
Saved in:
5
How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien
;
Hsu, Ya-Ti
;
Cheng, Yi-Sung
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
32
(
2021
)
12
,
pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
Saved in:
6
Perception of the quality costs in historical hospitality services : evidence from Poland
Sadkowski, Wojciech
;
Sala, Krzysztof
- In:
Ekonomia i prawo
21
(
2022
)
1
,
pp. 239-254
Persistent link: https://www.econbiz.de/10013173145
Saved in:
7
Effects of customer experience in engaging in hotels' CSR activities on brand relationship quality and behavioural intention
Lo, Ada
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10012289316
Saved in:
8
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
9
Assessment of critical success factors of TQM culture in hospitality sector in Kosovo
Pira, Bujar
;
Zylfijaj, Rejhane
-
2017
Persistent link: https://www.econbiz.de/10011643855
Saved in:
10
Customer engagement in the
hotel
industry : perceptions of
hotel
staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
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