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The relationship between Internet addiction and negative eWOM
Israeli, Aviad A.; Lee, Seonjeong; Karpinski, Aryn C. - In: The service industries journal 39 (2019) 13/14, pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
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Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei; Lim, Yet-mee; Nai Chiek Aik; Tay, … - In: International journal of pharmaceutical and healthcare … 10 (2016) 4, pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
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User-generated content behaviour of the dissatisfied service customer
Presi, Caterina; Saridakis, Charalampos; Hartmans, Susanna - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
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The Effect of Trust, Security, Service Quality, and Risk Perception of Purchasing Decisions Through Social Network Sites
Usman, Osly - 2020
This study aims to determine whether the Effect of Trust, Safety, Service Quality and Risk Perception on Purchasing Decisions Through Social Networking Sites. This research was conducted for three months from October to December 2019. The research method used was a survey method with a quantity...
Persistent link: https://www.econbiz.de/10012845275
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The role of social motivations, ability, and opportunity in online know-how exchanges : evidence from the airline services industry
Bigné Alcañiz, J. Enrique; Ruiz Mafe, Carla; Andreu, Luisa - In: Service business 9 (2015) 2, pp. 209-232
Persistent link: https://www.econbiz.de/10011296061
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The impact of Click and Collect’s service quality on customer emotion and purchase decision : a case study of mobile world in Vietnam
Quang Hung Le; Luu Thanh Tan Nguyen; Pham Ngoc Tram Anh - In: Journal of Asian finance, economics and business : JAFEB 6 (2019) 1, pp. 195-203
Persistent link: https://www.econbiz.de/10012035617
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The role of corporate image in mediating the effect of service quality on buying decision for a retail outlet in Bali
Sadiartha, Anak Agung Ngurah Gede; Darmiyanti, Ni Luh - In: Expert journal of marketing 7 (2019) 1, pp. 20-30
Persistent link: https://www.econbiz.de/10012217291
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The roles of health consciousness and service quality toward customer purchase decision
Tung Tran Anh; Pham Ngan Thi; Kien, Pham Van; Linh … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 8, pp. 345-351
Persistent link: https://www.econbiz.de/10012670689
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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
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Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379
Persistent link: https://www.econbiz.de/10011529013