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~subject:"Service quality"
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Subject
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Service quality
Consumer behaviour
83,448
Konsumentenverhalten
80,998
Vertrauen
17,087
Confidence
16,467
Taiwan
14,182
Theorie
12,636
Theory
12,423
Relationship marketing
9,934
Beziehungsmarketing
9,835
Brand management
7,690
Markenführung
7,641
Brand image
6,856
Markenimage
6,803
USA
6,321
Customer satisfaction
6,234
Deutschland
6,195
Kundenzufriedenheit
6,007
United States
5,959
Experiment
5,956
Online-Handel
5,908
Online retailing
5,896
Germany
5,612
Social Web
5,202
Social web
5,199
Soziale Norm
4,966
Social norm
4,820
Dienstleistungsqualität
4,816
Trust
4,806
Online-Marketing
4,761
Internet marketing
4,755
China
4,538
Brand
4,374
Electronic Commerce
4,362
Markenartikel
4,362
Einzelhandel
4,241
E-commerce
4,222
Retail trade
4,210
trust
3,810
Werbewirkung
3,721
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Online availability
All
Undetermined
2,585
Free
780
Type of publication
All
Article
4,346
Book / Working Paper
549
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Article in journal
4,153
Aufsatz in Zeitschrift
4,153
Aufsatz im Buch
107
Book section
107
Graue Literatur
79
Non-commercial literature
79
Hochschulschrift
70
research-article
69
Arbeitspapier
57
Working Paper
57
Thesis
50
Conference paper
31
Konferenzbeitrag
31
Collection of articles of several authors
15
Sammelwerk
15
Case study
11
Fallstudie
11
Bibliografie enthalten
9
Bibliography included
9
conceptual-paper
8
Collection of articles written by one author
6
Sammlung
6
Aufsatzsammlung
4
Konferenzschrift
4
Amtsdruckschrift
2
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2
Government document
2
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2
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1
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1
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1
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1
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1
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English
4,810
German
81
Undetermined
2
Finnish
1
French
1
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1
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Han, Heesup
32
Mattila, Anna S.
28
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Jang, Soocheong
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Gustafsson, Anders
11
Hanks, Lydia
11
Hyun, Sunghyup Sean
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Ali, Faizan
9
Chen, Ching-fu
9
Hollebeek, Linda D.
9
Qu, Hailin
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Amin, Muslim
8
Carlson, Jamie
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
Kim, Woo Gon
8
Lu, Lu
8
Patterson, Paul G.
8
Wirtz, Jochen
8
Wu, Luorong
8
Bujisic, Milos
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Foundation for the Improvement of Living and Working Conditions
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
238
International journal of hospitality management
224
Journal of business research : JBR
122
The journal of services marketing
113
The service industries journal
88
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
78
Journal of travel and tourism marketing
70
Services marketing quarterly
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
Cogent business & management
52
Journal of service research : JSR
50
Journal of air transport management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
42
Tourism management : research, policies, practice
42
Asia Pacific journal of marketing and logistics
37
Journal of Services Marketing
36
Journal of service management
34
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
International journal of services, economics and management
29
The TQM journal : the international review of organizational improvement
29
International journal of services and operations management
27
Journal of strategic marketing
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
International journal of quality & reliability management
24
Journal of hospitality and tourism insights
24
Managing service quality : MSQ ; an international journal
24
Total quality management & business excellence
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of retailing
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management : IJSOM
21
Marketing intelligence & planning
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
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Source
All
ECONIS (ZBW)
4,811
Other ZBW resources
80
EconStor
2
RePEc
2
Showing
1
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10
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date (newest first)
date (oldest first)
1
Assessing the effects of service variability on consumer
confidence
and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
2
The impact of online customer satisfaction on the Yahoo auction in
Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
3
Exploring the process of customer engagement, self-brand connections and loyalty
Naumann, Kay
;
Bowden, Jana
- In:
Problems and perspectives in management : PPM ; …
13
(
2015
)
1
,
pp. 56-66
Persistent link: https://www.econbiz.de/10010516997
Saved in:
4
Antecedents of the client's
trust
in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
5
Antecedents and consequences of pharmacy loyalty behavior
Athavale, Amod S.
;
Banahan, Benjamin F., III
;
Bentley, …
- In:
International journal of pharmaceutical and healthcare …
9
(
2015
)
1
,
pp. 36-55
Persistent link: https://www.econbiz.de/10011302267
Saved in:
6
Perceived value, reputation,
trust
, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
7
Impact of
trust
on the relationship of e-service quality and customer satisfaction
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
EuroMed journal of business
10
(
2015
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10011344163
Saved in:
8
A two-dimensional model of
trust
-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
Saved in:
9
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
10
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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