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A five-senses perspective to quality in hospitals

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A five-senses perspective to quality in hospitals

Maria Ugolini, Marta; Rossato, Chiara; Baccarani, Claudio - In: The TQM Journal 26 (2014) 3, pp. 284-299

Purpose – The purpose of this paper is to report on research on the sensory perceptions that patients and bystanders experience during hospitalisation. Sight, hearing, smell, taste and touch influence both clinical outcomes and satisfaction. The paper offers suggestions to hospital management...

Persistent link: https://www.econbiz.de/10015032083