//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Der Weg zum Kundenversteher :...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Relationship marketing
26,347
Beziehungsmarketing
25,672
Consumer behaviour
9,068
Konsumentenverhalten
9,036
Customer satisfaction
5,499
Kundenzufriedenheit
5,458
Dienstleistungsqualität
3,991
Brand management
2,582
Markenführung
2,579
Deutschland
2,331
Theorie
2,322
Theory
2,310
Germany
2,284
Intelligence
2,282
Lieferantenmanagement
2,197
Supplier relationship management
2,196
Intelligenz
2,165
Social Web
2,082
Social web
2,081
Brand image
1,907
Markenimage
1,903
Marketingmanagement
1,895
Marketing management
1,884
Electronic Commerce
1,718
E-commerce
1,668
Emotion
1,648
Online-Marketing
1,602
Internet marketing
1,585
Kundenwert
1,492
Kundenintegration
1,480
Customer integration
1,479
Customer value
1,465
Vertrauen
1,424
Confidence
1,420
Einzelhandel
1,348
Retail trade
1,341
Brand
1,285
Markenartikel
1,272
Online-Handel
1,272
more ...
less ...
Online availability
All
Undetermined
1,951
Free
616
Type of publication
All
Article
3,456
Book / Working Paper
546
Type of publication (narrower categories)
All
Article in journal
3,251
Aufsatz in Zeitschrift
3,251
Aufsatz im Buch
178
Book section
178
Hochschulschrift
94
Thesis
78
Graue Literatur
71
Non-commercial literature
71
Arbeitspapier
44
Working Paper
44
Collection of articles of several authors
29
Sammelwerk
29
Conference paper
25
Konferenzbeitrag
25
Bibliografie enthalten
24
Bibliography included
24
Case study
22
Fallstudie
22
Aufsatzsammlung
18
research-article
15
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Ratgeber
5
Konferenzschrift
4
conceptual-paper
4
Bibliografie
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
more ...
less ...
Language
All
English
3,758
German
243
French
2
Italian
1
Swedish
1
Undetermined
1
Author
All
Prentice, Catherine
24
Bruhn, Manfred
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Ringle, Christian M.
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bilgihan, Anil
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
more ...
less ...
Institution
All
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
182
International journal of hospitality management
132
Journal of business research : JBR
109
The journal of services marketing
96
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
52
Journal of service research : JSR
49
International journal of contemporary hospitality management
48
Journal of travel and tourism marketing
43
Service business
43
Journal of service management
39
Journal of service research
33
Tourism management : research, policies, practice
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
International journal of services and operations management
21
Journal of air transport management
21
International journal of services, economics and management
20
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
European journal of marketing : EJM
17
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of hospitality and tourism insights
16
more ...
less ...
Source
All
ECONIS (ZBW)
3,980
Other ZBW resources
21
BASE
1
Showing
1
-
10
of
4,002
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of perceived emotional
intelligence
on the perceived service value and customer loyalty
Boxer, Israel
;
Rekettye, Gabor
- In:
Acta oeconomica : periodical of the Hungarian Academy …
60
(
2010
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10008666272
Saved in:
2
The effects of emotional
intelligence
on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
3
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
Saved in:
4
The role of memorable experience and emotional
intelligence
in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
5
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
6
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
7
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional
intelligence
?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
8
Enhancing the customer experience AI-chatbot : service quality, emotional
intelligence
, and personalisation
Minh T. H. Le
;
Khoi Minh Nguyen
;
Ngan Thanh Nguyen
; …
- In:
International journal of trade and global markets
19
(
2024
)
2
,
pp. 111-132
Persistent link: https://www.econbiz.de/10015062752
Saved in:
9
Service recovery model : the integrated view
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 669-691
Persistent link: https://www.econbiz.de/10003880554
Saved in:
10
A sociocognitive approach to service quality and adherence amongst elderly patients : a pilot study
Snell, Lan
;
White, Lesley
- In:
Health marketing quarterly
28
(
2011
)
2
,
pp. 99-115
Persistent link: https://www.econbiz.de/10009241953
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->