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~subject:"Service quality"
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A segmentation of online revie...
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Subject
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Service quality
Electronic Commerce
23,504
E-commerce
21,111
Social Web
20,845
Social web
20,814
Consumer behaviour
18,543
Konsumentenverhalten
18,382
Customer satisfaction
15,560
Kundenzufriedenheit
13,974
Bewertung
13,296
Online-Marketing
13,265
Evaluation
13,155
Internet marketing
13,149
Online-Handel
11,509
Online retailing
11,463
Relationship marketing
9,714
Beziehungsmarketing
9,683
Dienstleistungsqualität
7,737
Theorie
6,956
Theory
6,846
Internet
6,793
Hotel industry
6,607
Hotellerie
6,518
Deutschland
6,492
Reputation
6,076
Germany
5,617
Viral marketing
4,930
Virales Marketing
4,910
USA
4,882
Sprache
4,628
United States
4,540
Language
4,161
Brand management
3,670
Markenführung
3,661
Digitalisierung
3,584
Digitization
3,386
Welt
3,262
World
3,227
Soziales Netzwerk
2,751
Vertrauen
2,731
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Online availability
All
Undetermined
3,682
Free
1,369
Type of publication
All
Article
6,821
Book / Working Paper
1,093
Type of publication (narrower categories)
All
Article in journal
6,372
Aufsatz in Zeitschrift
6,372
Aufsatz im Buch
249
Book section
249
Graue Literatur
179
Non-commercial literature
179
research-article
131
Arbeitspapier
127
Working Paper
127
Hochschulschrift
102
Thesis
77
Conference paper
60
Konferenzbeitrag
60
Collection of articles of several authors
42
Sammelwerk
42
Case study
36
Fallstudie
36
Konferenzschrift
25
Aufsatzsammlung
15
Conference proceedings
15
Amtsdruckschrift
10
Government document
10
conceptual-paper
10
Article
9
case-report
9
review-article
9
Bibliografie enthalten
6
Bibliography included
6
Collection of articles written by one author
6
Sammlung
6
Guidebook
4
Ratgeber
4
Reprint
4
Bibliografie
3
review
3
Forschungsbericht
2
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2
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2
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2
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1
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English
7,642
German
251
Undetermined
21
French
5
Italian
1
Lithuanian
1
Spanish
1
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Han, Heesup
37
Mattila, Anna S.
28
Prentice, Catherine
24
Usman, Osly
23
Prybutok, Victor R.
22
Sharma, Piyush
21
Shahin, Arash
19
Balaji, M. S.
17
Wong, IpKin Anthony
17
Söderlund, Magnus
15
McColl-Kennedy, Janet R.
14
Sparks, Beverley
14
Bilgihan, Anil
13
Jang, Soocheong
13
Ali, Faizan
12
Amin, Muslim
12
Grégoire, Yany
12
Gustafsson, Anders
12
Hammerschmidt, Maik
11
Karatepe, Osman M.
11
Kim, Woo Gon
11
Ladhari, Riadh
11
Law, Chun Hung Roberts
11
Qu, Hailin
11
Roy, Sanjit
11
Sreejesh, S.
11
Van Vaerenbergh, Yves
11
Falk, Tomas
10
Gil Saura, Irene
10
Gong, Taeshik
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Marimon, Frederic
10
Park, Jungkun
10
Quach, Sara
10
Ringle, Christian M.
10
Ryu, Kisang
10
Su, LuJun
10
Torres, Edwin N.
10
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National Bureau of Economic Research
12
Hochschulrektorenkonferenz
9
OECD
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
Books on Demand GmbH <Norderstedt>
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Centre for Educational Research and Innovation
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Council for National Academic Awards
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Europäische Kommission / Generaldirektion Bildung, Jugend, Sport und Kultur
1
Great Britain / Dept. of Employment
1
Hochschul-Informations-System
1
IGI Global
1
IT Service Management Forum Deutschland
1
Institute of Electrical and Electronics Engineers
1
International Conference on Services Management <North Cyprus)>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Nationales Expertenseminar zur Qualitätssicherung <4, 2001, Bonn>
1
OECD / International Transport Forum
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Robert Schuman Centre for Advanced Studies
1
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Published in...
All
International journal of hospitality management
312
Journal of retailing and consumer services
234
Journal of business research : JBR
162
The journal of services marketing
143
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
138
The service industries journal
124
International journal of contemporary hospitality management
114
Journal of hospitality marketing & management
111
Journal of travel and tourism marketing
99
Tourism management : research, policies, practice
90
Services marketing quarterly
85
Journal of air transport management
69
Service business
67
The TQM journal : the international review of organizational improvement
67
International journal of quality and service sciences
62
International journal of services and operations management
60
Cogent business & management
59
Journal of service research : JSR
58
Total quality management & business excellence
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
International journal of productivity and quality management : IJPQM
53
International journal of quality & reliability management
53
International journal of services, economics and management
50
Journal of service management
50
Asia Pacific journal of marketing and logistics
46
International journal of services and operations management : IJSOM
44
Managing service quality : MSQ ; an international journal
44
Quality management journal : QMJ
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
35
Journal of Services Marketing
35
Journal of service research
34
International journal of electronic marketing and retailing : IJEMR
33
Tourism management perspectives : TMP
33
Journal of hospitality and tourism insights
32
Journal of strategic marketing
31
International journal of business information systems : IJBIS
30
Journal of the Academy of Marketing Science
29
Marketing intelligence & planning
29
Psychology & marketing
29
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Source
All
ECONIS (ZBW)
7,716
Other ZBW resources
163
RePEc
21
EconStor
9
BASE
5
Showing
1
-
10
of
7,914
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
2
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
3
Determining the reliability and validity of online
reputation
databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
4
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
5
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
6
Ecological hotels' customer satisfaction through text mining of online reviews : a case of Ecuador hotels
Brito, Yahaira Lisbeth Moreno
;
Ban, Hyun-Jeong
;
Kim, …
- In:
Journal of hospitality and tourism insights
7
(
2024
)
3
,
pp. 1532-1552
Persistent link: https://www.econbiz.de/10015052972
Saved in:
7
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
8
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
9
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
10
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
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