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The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin; Liu, Chih-Hsing; Tu, Jin-Hua - In: Journal of air transport management 53 (2016), pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
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Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet - In: International journal of services and operations … 42 (2022) 3, pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
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Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha - In: International journal of business & management : IJoBM 10 (2022) 2, pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
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Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa; Kumar, K. Sai - In: International journal of business competition and … 8 (2023) 3, pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
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Developing and validating a psychometric shopper-based mall equity measure
El Hedhli, Kamel; Chebat, Jean-Charles - In: Journal of business research : JBR 62 (2009) 6, pp. 581-587
Persistent link: https://www.econbiz.de/10003853687
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Globales Marketing im Dienstleistungssektor : Determinanten, Ansatzpunkte, Erfolgsträchtigkeit
Reis, Thomas - 1999
Persistent link: https://www.econbiz.de/10001421055
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We are who we are : Incorporation of individual culture in customer satisfaction models
Parahoo, Sanjai K.; Al-Nakeeb, Ahmed; Onagun, Ismail - In: Journal of financial services marketing : JFSM 20 (2015) 3, pp. 220-230
Persistent link: https://www.econbiz.de/10011480295
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Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu; Lai, Hung-Sheng; King, Brian - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
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Service quality, reputation and performance : prioritisation for sustainable growth and innovation
Magnus Asgeirsson; Thorhallur Gudlaugsson - In: Tourism Entrepreneurship : Knowledge and Challenges for …, (pp. 69-86). 2024
Persistent link: https://www.econbiz.de/10015057592
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Investigating antecedents of consumers' recommend intentions and the moderating effect of switching barriers
Wang, Chung-yu - In: The service industries journal 29 (2009) 9/10, pp. 1231-1241
Persistent link: https://www.econbiz.de/10003914865