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Is there really an Asian connection? : professional service quality perceptions and customer satisfaction

Ueltschy, Linda C.; Laroche, Michel; Zhang, Man; Cho, … - In: Journal of business research : JBR 62 (2009) 10, pp. 972-979

Persistent link: https://www.econbiz.de/10003887599

The effects of perceived salesperson listening effectiveness in the financial industry

Bergeron, Jasmin; Laroche, Michel - In: Journal of financial services marketing : JFSM 14 (2009/10) 1, pp. 6-25

Persistent link: https://www.econbiz.de/10003903403

How service seasons the experience : measuring hospitality servicescapes

Spielmann, Nathalie; Laroche, Michel; Borges, Adilson - In: International journal of hospitality management 31 (2012) 2, pp. 360-368

Persistent link: https://www.econbiz.de/10009503312

Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures

Kalamas, Maria; Laroche, Michel; Makdessian, Lucy - In: Journal of business research : JBR 61 (2008) 8, pp. 813-824

Persistent link: https://www.econbiz.de/10003736755

Improving customer website involvement through experiential marketing

Shobeiri, Saeed; Mazaheri, Ebrahim; Laroche, Michel - In: The service industries journal 34 (2014) 11/12, pp. 885-900

Persistent link: https://www.econbiz.de/10010394605

More than a mere cup of coffee : when perceived luxuriousness triggers Chinese customers' perceptions of quality and self-congruity

Li, Rong; Laroche, Michel; Richard, Marie-Odile; Cui, Xinyu - In: Journal of retailing and consumer services 64 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013209484

Is beauty a premium? : a study of the physical attractiveness effect in service encounters

Li, Yaoqi; Zhang, Chun; Laroche, Michel - In: Journal of retailing and consumer services 50 (2019), pp. 215-225

Persistent link: https://www.econbiz.de/10012114155

Cross-cultural differences in crowd assessment

Pons, Frank; Laroche, Michel - In: Journal of business research : JBR 60 (2007) 3, pp. 269-276

Persistent link: https://www.econbiz.de/10003429521

A Pan‐European Approach to Customer Satisfaction: An Optimal Strategy?

Ueltschy, Linda C.; Laroche, Michel; Rita, Paulo; … - In: Multinational Business Review 16 (2008) 3, pp. 41-72

This study investigated the viability of using a Pan‐European approach for professional service offerings in Europe by first establishing measurement equivalence and then exploring the influence of culture on service quality and customer satisfaction. Utilizing scenarios involving a dental...

Persistent link: https://www.econbiz.de/10014931838