//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The alternative “Marketing Rev...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
83,162
Konsumentenverhalten
80,682
Marketing
31,432
Marketingmanagement
17,103
Marketing management
16,514
Theorie
12,978
Theory
12,801
Relationship marketing
11,071
Beziehungsmarketing
10,989
Brand management
8,928
Markenführung
8,856
Brand image
7,092
Markenimage
7,088
Deutschland
7,037
USA
6,847
United States
6,433
Germany
6,402
Customer satisfaction
5,995
Online-Marketing
5,892
Internet marketing
5,850
Kundenzufriedenheit
5,795
Online-Handel
5,746
Online retailing
5,733
Social Web
5,618
Social web
5,613
Markenartikel
4,815
Brand
4,781
Einzelhandel
4,676
Retail trade
4,558
Dienstleistungsqualität
4,513
Electronic Commerce
4,337
Werbung
4,084
E-commerce
4,033
Werbewirkung
4,033
Advertising
4,027
Advertising effects
3,977
Verbraucherverhalten
3,653
Experiment
3,446
Emotion
3,323
more ...
less ...
Online availability
All
Undetermined
2,454
Free
735
Type of publication
All
Article
4,029
Book / Working Paper
549
Other
3
Type of publication (narrower categories)
All
Article in journal
3,860
Aufsatz in Zeitschrift
3,860
Aufsatz im Buch
101
Book section
101
Hochschulschrift
80
Graue Literatur
78
Non-commercial literature
78
Thesis
60
research-article
53
Arbeitspapier
52
Working Paper
52
Conference paper
30
Konferenzbeitrag
30
Collection of articles of several authors
20
Sammelwerk
20
Bibliografie enthalten
10
Bibliography included
10
Case study
8
Fallstudie
8
Aufsatzsammlung
7
Konferenzschrift
7
conceptual-paper
7
Collection of articles written by one author
5
Sammlung
5
Reprint
4
Conference proceedings
2
Fallstudiensammlung
2
Handbook
2
Handbuch
2
Lehrbuch
2
Textbook
2
Amtsdruckschrift
1
Government document
1
Guidebook
1
Mikroform
1
Ratgeber
1
case-report
1
review
1
review-article
1
technical-paper
1
more ...
less ...
Language
All
English
4,473
German
101
Undetermined
4
Finnish
1
French
1
Polish
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Grewal, Dhruv
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bolton, Ruth N.
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
more ...
less ...
Institution
All
National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Friedrich-Schiller-Universität Jena
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
231
International journal of hospitality management
212
Journal of business research : JBR
124
The journal of services marketing
106
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Services marketing quarterly
69
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
37
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
Journal of Services Marketing
27
Journal of retailing
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of strategic marketing
26
Journal of service research
25
Journal of the Academy of Marketing Science
25
Journal of hospitality and tourism insights
24
European journal of marketing : EJM
23
Total quality management & business excellence
23
International journal of quality & reliability management
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
more ...
less ...
Source
All
ECONIS (ZBW)
4,510
Other ZBW resources
64
BASE
6
RePEc
1
Showing
1
-
10
of
4,581
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Enhancing consumer value in wine tourism
Carlsen, Jack
;
Boksberger, Philipp
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
1
,
pp. 132-144
Persistent link: https://www.econbiz.de/10010482866
Saved in:
2
21st century luxury fashion retailers'
marketing
strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
3
Customer satisfaction as a
marketing
concept in higher education
Andrlic, Berislav
;
Budic, Hrvoje
;
Pismis, Vjekoslav
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
60
(
2013
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10010390508
Saved in:
4
Electronic service quality and value : do consumer knowledge-related resources matter?
Barrutia, José M.
;
Gilsanz, Ainhize
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10009774866
Saved in:
5
Contextualizing value propositions : examining how consumers experience value propositions in their practices
Holttinen, Heli
- In:
Australasian marketing journal
22
(
2014
)
2
,
pp. 103-110
Persistent link: https://www.econbiz.de/10010400510
Saved in:
6
The experiential meaning of service quality
Schembri, Sharon
;
Sandberg, Jörgen
- In:
Marketing theory
11
(
2011
)
2
,
pp. 165-186
Persistent link: https://www.econbiz.de/10009234780
Saved in:
7
Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen
;
Basu, Amiya K.
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
Saved in:
8
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
Saved in:
9
Development of a brand community engagement model : a service-dominant logic perspective
Haverila, Kai
;
Haverila, Matti
;
McLaughlin, Caitlin
- In:
Journal of consumer marketing
39
(
2022
)
2
,
pp. 166-179
Persistent link: https://www.econbiz.de/10013165325
Saved in:
10
Assessment of customer involvement and consequences of involvement in home appliances purchase
Janaki, P.
;
Santhi, P.
- In:
GITAM journal of management : a quarterly publication …
13
(
2015
)
2
,
pp. 60-73
Persistent link: https://www.econbiz.de/10011398117
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->