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Service quality
Consumer behaviour
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Journal of retailing and consumer services
243
International journal of hospitality management
203
Journal of business research : JBR
127
The journal of services marketing
112
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
78
The service industries journal
76
Journal of travel and tourism marketing
71
Services marketing quarterly
65
Journal of service research : JSR
52
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
42
Asia Pacific journal of marketing and logistics
34
Journal of service management
34
Tourism management : research, policies, practice
33
International journal of quality and service sciences
32
International journal of electronic marketing and retailing : IJEMR
31
The international journal of bank marketing : IJBM
31
Journal of air transport management
29
International journal of services and operations management
28
The TQM journal : the international review of organizational improvement
28
Journal of retailing
27
Psychology & marketing
27
International journal of services, economics and management
26
Journal of service research
26
Managing service quality : MSQ ; an international journal
26
Journal of Services Marketing
25
Journal of internet commerce
25
Journal of strategic marketing
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
Journal of the Academy of Marketing Science
23
International journal of business information systems : IJBIS
21
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
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ECONIS (ZBW)
5,138
Other ZBW resources
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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
2
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
3
How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok
;
Kim, Cookhwan
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
Saved in:
4
Assessing markups, service quality, and product attributes in music CDs'
Internet
retailing
Rabinovich, Elliot
;
Maltz, Arnold
;
Sinha, Rajiv K.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 320-337
Persistent link: https://www.econbiz.de/10003737959
Saved in:
5
Does
Internet
information influence fund investors' purchase intention?
Wang, Ya-hui
- In:
Review of business & finance studies : RBFS
6
(
2015
)
2
,
pp. 11-19
Persistent link: https://www.econbiz.de/10010519882
Saved in:
6
Internet
-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
7
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
8
Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions
Lorenzo-Romero, Carlota
;
Constantinides, Efthymios
; …
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 76-105
Persistent link: https://www.econbiz.de/10010248483
Saved in:
9
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
10
Clarifying the impact of social escapism in users' acceptance for online entertaining services : an extension of the technology acceptance model based on online karaoke television...
Chen, Hsiu-Ju
;
Lu, Jhih-Ting
;
Phillips, Brandis
- In:
Information systems management
33
(
2016
)
2
,
pp. 141-153
Persistent link: https://www.econbiz.de/10011529796
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