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Service quality
Consumer behaviour
83,505
Konsumentenverhalten
81,055
Experiment
44,244
Theorie
24,514
Theory
24,150
Knowledge management
23,750
Wissensmanagement
23,020
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20,610
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20,511
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9,269
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7,131
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6,906
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6,757
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6,652
Social Web
5,951
Social web
5,947
Customer satisfaction
5,877
Online-Handel
5,750
Online retailing
5,739
Kundenzufriedenheit
5,708
Online-Marketing
4,718
Internet marketing
4,703
Dienstleistungsqualität
4,630
Vertrauen
4,562
Confidence
4,516
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4,422
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4,415
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4,412
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Han, Heesup
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Mattila, Anna S.
25
Usman, Osly
20
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17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
Harun, Ahasan
8
Kim, Woo Gon
8
Liu, Chih-Hsing
8
Lu, Lu
8
Söderlund, Magnus
8
Wirtz, Jochen
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Carlson, Jamie
7
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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1
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Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Taylor and Francis.
1
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Journal of retailing and consumer services
233
International journal of hospitality management
213
Journal of business research : JBR
122
The journal of services marketing
107
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
77
The service industries journal
67
Journal of travel and tourism marketing
65
Services marketing quarterly
65
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
39
Tourism management : research, policies, practice
34
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
30
Journal of air transport management
27
Journal of service research
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Total quality management & business excellence
24
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Quality management journal : QMJ
20
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ECONIS (ZBW)
4,627
Other ZBW resources
48
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1
Skills,
knowledge
, and attitudes important for present-day auditors
Siriwardane, Harshini Pushpika
;
Hu, Billy Kin Hoi
;
Low, …
- In:
International journal of auditing : IJA
18
(
2014
)
3
,
pp. 193-205
Persistent link: https://www.econbiz.de/10010484267
Saved in:
2
Investigating the relationship between
knowledge
sharing and service quality in private hospitals in Jordan
Dammaj, Alaa
;
Alawneh, Afnan
;
Hammad, Ayman Abu
;
Sweis, …
- In:
International journal of productivity and quality …
17
(
2016
)
4
,
pp. 437-455
Persistent link: https://www.econbiz.de/10011588117
Saved in:
3
Substructures of perceived
knowledge
quality and interactions with
knowledge
sharing and innovativeness : a sensemaking perspective
Yoo, Dong Kyoon
- In:
Journal of knowledge management
18
(
2014
)
3
,
pp. 523-537
Persistent link: https://www.econbiz.de/10010394347
Saved in:
4
Knowledge
systems, behaviours and organizational tasks for hospital effectiveness : mixed effects on quality of care
Gonçalves, Tiago Rodrigues
;
Curado, Carla
- In:
Journal of organizational effectiveness : people and …
11
(
2024
)
3
,
pp. 699-722
Persistent link: https://www.econbiz.de/10015055732
Saved in:
5
Absorbing customer
knowledge
: how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
6
Airline passengers' continuance intention towards online check-in services : the role of personal innovativeness and subjective
knowledge
Lin, Zhibin
;
Filieri, Raffaele
- In:
Transportation research / E : an international journal
81
(
2015
),
pp. 158-168
Persistent link: https://www.econbiz.de/10011373972
Saved in:
7
Perception value of product-service systems : neural effects of service experience and customer
knowledge
Zhao, Meina
;
Wang, Xuqi
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648874
Saved in:
8
Customer participation in
knowledge
intensive business services : perceived value outcomes from a dyadic perspective
Mustak, Mekhail
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 76-87
Persistent link: https://www.econbiz.de/10012026155
Saved in:
9
Beyond the shadow of a doubt : the effect of consumer
knowledge
on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
10
Perceived service innovation in non-profit sports clubs : the antecedents and consequence
Behnam, Mohsen
;
Delshab, Vahid
;
Luu Trong Tuan
- In:
European Sport management quarterly : ESMQ
22
(
2022
)
3
,
pp. 440-462
Persistent link: https://www.econbiz.de/10013271118
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