Perception value of product-service systems : neural effects of service experience and customer knowledge
Meina Zhao, Xuqi Wang
Year of publication: |
2021
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Authors: | Zhao, Meina ; Wang, Xuqi |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 62.2021, p. 1-11
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Subject: | Consumer knowledge | Perceived value | Product-service system | Service experience | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Leistungsbündel | Bundling strategy | Kundenwert | Customer value | Wissen | Knowledge | Kundenzufriedenheit | Customer satisfaction |
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