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What is co-creation? : an inte...
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Service quality
Relationship marketing
26,364
Beziehungsmarketing
25,689
Value creation
14,197
Betriebliche Wertschöpfung
14,033
Consumer behaviour
9,500
Konsumentenverhalten
9,466
Customer satisfaction
5,637
Kundenzufriedenheit
5,591
Dienstleistungsqualität
4,194
Kundenintegration
4,034
Customer integration
4,027
Deutschland
3,226
Theorie
3,219
Theory
3,198
Germany
3,148
Lieferantenmanagement
2,912
Supplier relationship management
2,908
Brand management
2,823
Markenführung
2,817
Social Web
2,760
Social web
2,759
Innovation
2,424
Globalisierung
2,319
Globalization
2,292
Electronic Commerce
2,193
Supply chain
2,151
Lieferkette
2,146
Innovationsmanagement
2,124
E-commerce
2,109
Marketingmanagement
2,086
Innovation management
2,081
Marketing management
2,075
Brand image
2,017
Markenimage
2,010
Online-Marketing
1,846
Internet marketing
1,826
Kundenwert
1,716
Customer value
1,697
Welt
1,665
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Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
18
McColl-Kennedy, Janet R.
15
Balaji, M. S.
13
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Hollebeek, Linda D.
11
Quach, Sara
10
Edvardsson, Bo
9
Le Nguyen Hau
9
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Witell, Lars
9
Georgi, Dominik
8
Izogo, Ernest Emeka
8
Pham Ngoc Thuy
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Bilgihan, Anil
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Berry, Leonard L.
6
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European Health Care Conference <2, 2011, Hamburg>
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Eric Cuvillier <Firma>
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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National Bureau of Economic Research
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Clausthal
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
185
International journal of hospitality management
134
Journal of business research : JBR
114
The journal of services marketing
100
The service industries journal
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of hospitality marketing & management
55
Services marketing quarterly
54
International journal of contemporary hospitality management
50
Journal of service management
49
Journal of service research : JSR
48
Service business
47
Journal of travel and tourism marketing
44
Tourism management : research, policies, practice
33
Journal of service research
32
The TQM journal : the international review of organizational improvement
32
Cogent business & management
31
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
International journal of quality and service sciences
27
Journal of strategic marketing
27
The international journal of bank marketing : IJBM
26
Journal of the Academy of Marketing Science
24
Asia Pacific journal of marketing and logistics
23
International journal of services and operations management
23
International journal of services and operations management : IJSOM
23
Marketing intelligence & planning
23
Total quality management & business excellence
22
International journal of services, economics and management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
International journal of productivity and quality management : IJPQM
20
Journal of hospitality and tourism insights
19
Journal of service theory and practice
19
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
International journal of electronic marketing and retailing : IJEMR
18
International journal of quality & reliability management
18
Journal of service theory and practice : JSTP
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
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ECONIS (ZBW)
4,182
Other ZBW resources
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1
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
2
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
3
Developing customer-oriented service bundles : the case of Finnish public healthcare
Järvi, Henna
;
Immonen, Mika
;
Pynnönen, Mikko
- In:
International journal of business innovation and research
11
(
2016
)
3
,
pp. 326-344
Persistent link: https://www.econbiz.de/10011667740
Saved in:
4
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
5
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
6
Using service logic to redefine exchange in terms of customer and supplier participation
Pires, Guilherme D.
;
Dean, Alison
;
Rehman, Muqqadas
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 952-932
Persistent link: https://www.econbiz.de/10010516678
Saved in:
7
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
8
The impact of choice on co-produced customer value creation and satisfaction
Flores, Jason
;
Vasquez-Parraga, Arturo Z.
- In:
The journal of consumer marketing
32
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010529999
Saved in:
9
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
10
Value co-creation among hotels and disabled customers : an exploratory study
Navarro, Susana
;
Andreu, Luisa
;
Cervera, Amparo
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 813-818
Persistent link: https://www.econbiz.de/10010363297
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