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Determinants of co-creation in banking services
Mainardes, Emerson Wagner; Teixeira, Aridelmo; Romano, … - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 187-204
Persistent link: https://www.econbiz.de/10011707759
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Accounting services quality : a systematic literature review and bibliometric analysis
Azzari, Vitor; Mainardes, Emerson Wagner; Costa, Fábio … - In: Asian journal of accounting research 6 (2021) 1, pp. 80-94
Persistent link: https://www.econbiz.de/10012493136
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Validation of the ISS-QUAL and the role of gender, age and education on it service quality in the public sector
Marchiori, Danilo M.; Mainardes, Emerson Wagner; … - In: Information technology and management 19 (2018) 4, pp. 217-230
Persistent link: https://www.econbiz.de/10011957537
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The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Mainardes, Emerson Wagner; Freitas, Neudson Peres de - In: International journal of bank marketing 41 (2023) 3, pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
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Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de; Mainardes, Emerson Wagner; … - In: Service business 14 (2020) 1, pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
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Quality perception of accounting firm customers
Mainardes, Emerson Wagner; Sousa, Gerlane da Silva - In: International journal of quality and service sciences 14 (2022) 4, pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner; Silva, Marinalva Barros da; … - In: Journal of relationship marketing : innovations and … 21 (2022) 1, pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
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Customers' satisfaction with fintech services : evidence from Brazil
Mainardes, Emerson Wagner; Costa, Priscilla Maria Ferreira - In: Journal of financial services marketing 28 (2023) 2, pp. 378-395
Persistent link: https://www.econbiz.de/10014326887
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ACCOUNTQUAL : a scale for measuring accounting service quality
Azzari, Vitor; Mainardes, Emerson Wagner; Beiruth, Aziz … - In: Journal of accounting & organizational change : JAOC 20 (2024) 1, pp. 130-152
Persistent link: https://www.econbiz.de/10014496864