Similar Search Results

Corporate image and customer satisfaction by virtue of employee engagement

Zameer, Hashim; Wang, Ying; Yasmeen, Humaira; Mofrad, … - In: Human systems management : HSM 37 (2018) 2, pp. 233-248

Persistent link: https://www.econbiz.de/10011873177

Impact of service quality, corporate image and customer satisfaction towards customers' perceived value in the banking sector in Pakistan

Zameer, Hashim; Tara, Anam; Kausar, Uzma; Mohsin, Aisha - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 442-456

Persistent link: https://www.econbiz.de/10011384251

Impact of service quality, corporate image and customer satisfaction towards customers’ perceived value in the banking sector in Pakistan

Zameer, Hashim; Tara, Anam; Kausar, Uzma; Mohsin, Aisha - In: International Journal of Bank Marketing 33 (2015) 4, pp. 442-456

Purpose – The purpose of this paper is to explore the impact of services quality, customer satisfaction and corporate image on customer perceived value in the banking sector of Pakistan. Design/methodology/approach – A model is developed to show the relationship between dependent and...

Persistent link: https://www.econbiz.de/10014760542

The influence of customer brand identification on hotel brand evaluation and loyalty development

So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley; … - In: International journal of hospitality management 34 (2013), pp. 31-41

Persistent link: https://www.econbiz.de/10009766748

Technology-enabled services : importance and role of technology readiness

Wang, Ying; Sparks, Beverley - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 1, pp. 19-33

Persistent link: https://www.econbiz.de/10010360857

Enhancing customer relationships with retail service brands : the role of customer engagement

So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley; … - In: Journal of service management 27 (2016) 2, pp. 170-193

Persistent link: https://www.econbiz.de/10011565134

Technology readiness and customer satisfaction with travel technologies : a cross-country investigation

Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of travel research : a quarterly publication of … 56 (2017) 5, pp. 563-577

Persistent link: https://www.econbiz.de/10011687294

Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations

Xu, Feng Zeng; Wang, Ying - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 351-376

Persistent link: https://www.econbiz.de/10012201367

What technology-enabled services do air travelers value? : investigating the role of technology readiness

Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 771-796

Persistent link: https://www.econbiz.de/10011746974

How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective

Wang, Ying; Zhang, Yun; Xu, Feng Zeng - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2071-2091

Persistent link: https://www.econbiz.de/10013412530