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Hospitality bridging healthcare : career opportunities for the future hotel school graduate

DeMicco, Frederick J.; La Forgia, John - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1072-1079

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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory

Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187

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Managing emotional labor for service quality : a cross-level analysis among hotel employees

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High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants

Karatepe, Osman M.; Vatankhah, Sanaz - In: Tourism review : the official journal of the AIEST 70 (2015) 1, pp. 56-71

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Length of service versus employee retention factors : hotels in Cape Town, South Africa

Ezeuduji, Ikechukwu Onyekwere; Mbane, Thandokazi Lulu - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 2, pp. 5-16

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Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?

Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee; I, Seung jae - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1638-1657

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Implementation of employee cross-training during perilous conditions in hotels

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The effect of hotel employee resilience during COVID-19 : the moderation role of perceived risk and challenge stressors

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When patrons become perpetrators : examining the negative effects of customer incivility for Hospitality employees

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Examination of factors affecting hotel employees' service orientation : an emotional labor perspective

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