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~subject:"Service quality"
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Service quality
Hotel industry
55
Hotellerie
54
Tourism employees
52
Tourismusberufe
52
Job satisfaction
49
Arbeitszufriedenheit
48
Leistungsmotivation
37
Work motivation
37
Job performance
33
Arbeitsleistung
32
Employee retention
28
Mitarbeiterbindung
27
Hotel employees
26
Work engagement
24
Arbeitsverhalten
23
Work behaviour
23
Arbeitskräfte
21
Stress
21
Workforce
21
Work stress
19
Human Resource Management
16
Personalmanagement
16
Turkey
15
Dienstleistungsqualität
14
Familie-Beruf
14
Work-life balance
14
Führungsstil
12
Leadership style
12
Psychological capital
12
Arbeitspsychologie
11
Organizational psychology
11
Türkei
11
Northern Cyprus
10
Personality psychology
10
Persönlichkeitspsychologie
10
Arbeitsmobilität
9
Customer satisfaction
9
Emotional exhaustion
9
Labour mobility
9
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9
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14
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14
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English
14
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Karatepe, Osman M.
13
Babakus, Emin
2
Karadas, Georgiana
2
Yavas, Ugur
2
Abubakar, A. Mohammed
1
Ampofo, Emmanuel Twumasi
1
Avci, Turgay
1
Behravesh, Elaheh
1
Deitz, George D.
1
Eluwole, Kayode K.
1
Eslamlou, Aram
1
Etehadi, Bahar
1
Gutierrez, Leopoldo
1
Hur, Kyungsuk
1
I, Seung jae
1
Kaya, Bahar
1
Kaya, Omer Sami
1
Kim, Taegoo
1
Lee, Gyehee
1
Lloréns-Montes, Francisco Javier
1
Mensah, Ishmael
1
Orús, Carlos
1
Rescalvo-Martin, Elisa
1
Talebzadeh, Niusha
1
Vatankhah, Sanaz
1
Wilberforce, Maxwell Tabi
1
Xijing, Cui
1
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International journal of contemporary hospitality management
3
International journal of hospitality management
3
Journal of air transport management
2
Journal of business economics and management
2
Tourism review : the official journal of the AIEST
2
Journal of hospitality marketing & management
1
Journal of internet commerce
1
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ECONIS (ZBW)
14
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1
The moderating role of website familiarity in the relationships between e-service quality, e-satisfaction and e-loyalty
Kaya, Bahar
;
Behravesh, Elaheh
;
Abubakar, A. Mohammed
; …
- In:
Journal of internet commerce
18
(
2019
)
4
,
pp. 369-394
Persistent link: https://www.econbiz.de/10012179600
Saved in:
2
Service quality, customer satisfaction and loyalty : the moderating role of gender
Karatepe, Osman M.
- In:
Journal of business economics and management
12
(
2011
)
2
,
pp. 278-300
Persistent link: https://www.econbiz.de/10009533070
Saved in:
3
High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants
Karatepe, Osman M.
;
Vatankhah, Sanaz
- In:
Tourism review : the official journal of the AIEST
70
(
2015
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10011344501
Saved in:
4
The effect of management commitment to service quality on job embeddedness and performance outcomes
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
Journal of business economics and management
13
(
2012
)
4
,
pp. 614-636
Persistent link: https://www.econbiz.de/10009625685
Saved in:
5
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
6
Relative efficacy of organizational support and personality traits in predicting service recovery and job performances : a study of frontline employees in Turkey
Yavas, Ugur
;
Karatepe, Osman M.
;
Babakus, Emin
- In:
Tourism review : the official journal of the AIEST
65
(
2010
)
3
,
pp. 70-83
Persistent link: https://www.econbiz.de/10009237104
Saved in:
7
Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077
Saved in:
8
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
9
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
Saved in:
10
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
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