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~subject:"Service quality"
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Service quality
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Han, Heesup
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25
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22
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Qu, Hailin
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Rivkin, Steven G.
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Sharma, Piyush
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Gil Saura, Irene
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Hanks, Lydia
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CESifo GmbH
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Cato Institute
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Journal of retailing and consumer services
277
International journal of hospitality management
247
Journal of business research : JBR
162
The journal of services marketing
149
Working paper / National Bureau of Economic Research, Inc.
115
The service industries journal
113
International journal of contemporary hospitality management
100
Journal of hospitality marketing & management
97
Services marketing quarterly
85
Journal of travel and tourism marketing
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
81
Journal of service research : JSR
70
Service business
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
Cogent business & management
54
Journal of service management
54
Tourism management : research, policies, practice
50
Journal of air transport management
49
Managing service quality : MSQ ; an international journal
45
Asia Pacific journal of marketing and logistics
40
International journal of quality and service sciences
40
The TQM journal : the international review of organizational improvement
40
Journal of service research
39
International journal of services and operations management
38
The international journal of bank marketing : IJBM
38
International journal of services, economics and management
36
Journal of Services Marketing
36
Quality management journal : QMJ
36
Journal of strategic marketing
34
Journal of the Academy of Marketing Science
32
Total quality management & business excellence
32
Industrial marketing management : the international journal for industrial and high-tech firms
31
Psychology & marketing
31
European journal of marketing : EJM
29
Health care management review : HCM review
29
Journal of health economics
29
International journal of quality & reliability management
28
Journal of Asian finance, economics and business : JAFEB
28
Journal of retailing
26
NBER working paper series
26
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ECONIS (ZBW)
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EconStor
1
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1
Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel
;
Levenier, Camilo
;
Montoya, Ricardo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
Saved in:
2
Sonarsupermarkets and sci-fi
Barnes, Brianna
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 304-306
Persistent link: https://www.econbiz.de/10011635619
Saved in:
3
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
4
Service quality and store design in retail competitiveness
Faria, Sílvia
;
Carvalho, João M. S.
;
Vale, Vera Teixeira
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 184-199
Persistent link: https://www.econbiz.de/10013552654
Saved in:
5
Assessing grocery store attraction via cross-shopping linkages
Bodkin, Charles D.
;
Sewell, Ellen
- In:
Business and Economic Research : BER
2
(
2012
)
2
,
pp. 209-229
Persistent link: https://www.econbiz.de/10009780159
Saved in:
6
The impact of grocery retail superstores location on the customer's perceived quality of servicescape in Jordan
Migdadi, Yazan Khalid Abed-Allah
;
Abdel-Rahman, Enas …
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 120-132
Persistent link: https://www.econbiz.de/10012309613
Saved in:
7
Measuring grocery stores service quality in Indonesia : a retail service quality scale approach
Leonnard
- In:
Studies and scientific researches / Faculty of Economic …
26
(
2017
),
pp. 32-44
Persistent link: https://www.econbiz.de/10011810785
Saved in:
8
A measure of service quality in the grocery stores
Kumar, Abhishek
;
Chaudhuri, Sumana
;
Satpathy, Ipseeta
; …
- In:
The Indian economic journal
66
(
2018
)
3/4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10012390815
Saved in:
9
Managing negative reviews : the persuasive role of webcare characteristics
Ghosh, Tathagata
- In:
Journal of internet commerce
16
(
2017
)
2
,
pp. 148-173
Persistent link: https://www.econbiz.de/10011804469
Saved in:
10
Understanding the repatronage intentions of supermarket customers : a cluster analysis
Sangvikar, B. V.
;
Padhye, Grishma
- In:
The IUP journal of marketing management : IJMM
15
(
2016
)
2
,
pp. 46-64
Persistent link: https://www.econbiz.de/10011538687
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