Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Explicit expression of anti-bl...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Gastronomie
9
Restaurant industry
9
Consumer behaviour
7
Dienstleistungsqualität
7
Ethnic discrimination
7
Ethnische Diskriminierung
7
Konsumentenverhalten
7
Tipping behaviour
7
Trinkgeld
7
Black people
4
Customer satisfaction
4
Kundenzufriedenheit
4
Schwarze Menschen
4
USA
4
United States
4
Arbeitsmarktdiskriminierung
3
Discrimination
3
Diskriminierung
3
Labour market discrimination
3
Tourism employees
3
Tourismusberufe
3
Customer service
2
Ethnic group
2
Ethnische Gruppe
2
Kundenservice
2
Lohnstruktur
2
Race
2
Rasse
2
Tipping
2
Wage structure
2
consumer racial profiling
2
dining while Black
2
racial discrimination
2
racial prejudice
2
restaurant
2
restaurants
2
server
2
Arbeitsmobilität
1
Arbeitszufriedenheit
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Brewster, Zachary W.
7
Gourlay, Kenneth
2
Nowak, Gerald Roman
2
Brauer, Jonathan R.
1
Lynn, Michael
1
Published in...
All
International journal of hospitality management
4
The Cornell hospitality quarterly
2
Cornell hospitality quarterly : CQ
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Perceptions of intergroup tipping differences, discriminatory service, and tip earnings among restaurant servers
Brewster, Zachary W.
- In:
International journal of hospitality management
46
(
2015
),
pp. 15-25
Persistent link: https://www.econbiz.de/10011302007
Saved in:
2
The effect of restaurant servers' perceptions of customers' tipping behaviors on service discrimination
Brewster, Zachary W.
- In:
International journal of hospitality management
32
(
2013
),
pp. 228-236
Persistent link: https://www.econbiz.de/10009718396
Saved in:
3
Racial prejudices, racialized workplaces, and restaurant servers’ hyperbolic perceptions of Black-White tipping differences
Brewster, Zachary W.
;
Nowak, Gerald Roman
- In:
The Cornell hospitality quarterly
60
(
2019
)
2
,
pp. 159-173
Persistent link: https://www.econbiz.de/10012001713
Saved in:
4
A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael
;
Brewster, Zachary W.
- In:
International journal of hospitality management
70
(
2018
),
pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
Saved in:
5
Different service, same experience : documenting the subtlety of modern racial discrimination in U.S. restaurants
Brewster, Zachary W.
;
Brauer, Jonathan R.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 190-202
Persistent link: https://www.econbiz.de/10011730769
Saved in:
6
Are Black restaurant servers tipped less than white servers? : three experimental tests of server race effects on customers' tipping behaviors
Brewster, Zachary W.
;
Gourlay, Kenneth
;
Nowak, Gerald Roman
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 433-447
Persistent link: https://www.econbiz.de/10013387216
Saved in:
7
The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.
;
Gourlay, Kenneth
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013328028
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
