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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,179
Consumer behaviour
78,746
Beziehungsmarketing
25,195
Relationship marketing
25,167
Theorie
10,846
Theory
10,675
Markenführung
7,974
Brand management
7,970
Kundenzufriedenheit
7,683
Customer satisfaction
7,672
Markenimage
6,840
Brand image
6,813
Dienstleistungsqualität
6,049
Deutschland
5,848
Online-Handel
5,753
Online retailing
5,736
Social Web
5,548
Social web
5,545
Germany
5,520
USA
5,436
United States
5,234
Online-Marketing
5,062
Internet marketing
5,023
Einzelhandel
4,511
Electronic Commerce
4,443
Retail trade
4,426
Brand
4,371
Markenartikel
4,364
E-commerce
4,290
Marketingmanagement
3,812
Marketing management
3,773
Werbewirkung
3,620
Advertising effects
3,581
Verbraucherverhalten
3,568
Emotion
3,396
Experiment
3,365
Vertrauen
3,073
Confidence
3,057
Werbung
2,952
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All
Undetermined
2,867
Free
979
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Article
5,177
Book / Working Paper
859
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Article in journal
4,936
Aufsatz in Zeitschrift
4,936
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236
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236
Hochschulschrift
134
Graue Literatur
124
Non-commercial literature
124
Thesis
106
Arbeitspapier
90
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90
Conference paper
38
Konferenzbeitrag
38
Collection of articles of several authors
35
Sammelwerk
35
Bibliografie enthalten
28
Bibliography included
28
Case study
24
Fallstudie
24
Aufsatzsammlung
20
Konferenzschrift
7
Lehrbuch
7
Textbook
7
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6
Reprint
6
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6
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5
Ratgeber
5
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2
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2
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2
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2
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2
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2
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2
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1
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1
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1
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1
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1
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1
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5,743
German
289
French
3
Swedish
2
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1
Italian
1
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1
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Author
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Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Usman, Osly
21
Bruhn, Manfred
20
Prybutok, Victor R.
16
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Edvardsson, Bo
12
Gil Saura, Irene
12
Sharma, Piyush
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Miao, Li
10
Park, Jungkun
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Amin, Muslim
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Marimon, Frederic
9
Schumann, Jan Hendrik
9
Su, LuJun
9
Van Vaerenbergh, Yves
9
Xu, Xun
9
Ali, Faizan
8
Carlson, Jamie
8
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
266
International journal of hospitality management
236
Journal of business research : JBR
156
The journal of services marketing
145
The service industries journal
106
International journal of contemporary hospitality management
96
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
81
Services marketing quarterly
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
75
Journal of service research : JSR
66
Service business
59
Cogent business & management
54
Journal of service management
49
Tourism management : research, policies, practice
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Asia Pacific journal of marketing and logistics
40
Journal of air transport management
39
Journal of service research
39
The TQM journal : the international review of organizational improvement
38
International journal of quality and service sciences
37
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
International journal of services, economics and management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Journal of the Academy of Marketing Science
31
Total quality management & business excellence
31
Psychology & marketing
30
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of Asian finance, economics and business : JAFEB
27
International journal of quality & reliability management
26
Journal of retailing
26
Marketing intelligence & planning
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Technological forecasting & social change : an international journal
23
International journal of electronic customer relationship management : IJECRM
22
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ECONIS (ZBW)
6,035
BASE
1
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1
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6,036
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date (oldest first)
1
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
2
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal
;
Amini, Ahdia
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
Saved in:
3
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
4
Familiarity breeds contempt : perceived service and sales complacency in business-to-business relationships
Friend, Scott B.
;
Johnson, Jeff S.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10011690133
Saved in:
5
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
6
The benefit of becoming friends : complaining after service failures leads customers with strong ties to increase loyalty
Umashankar, Nita
;
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 79-98
Persistent link: https://www.econbiz.de/10011776897
Saved in:
7
Relationship intention and service quality as combined competitive strategy
Mostert, Pierre
;
Luttig, Thelma
- In:
International journal of management & enterprise …
17
(
2018
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10011879629
Saved in:
8
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
9
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
10
Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation
Parahoo, Sanjai K.
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 407-423
Persistent link: https://www.econbiz.de/10010207624
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