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The dawn of traditional CX metrics? : examining satisfaction, EXQ, and WAR
Imhof, Gustavo; Klaus, Philipp - In: International journal of market research 62 (2020) 6, pp. 673-688
Persistent link: https://www.econbiz.de/10012308994
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An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
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Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko; Gomišček, Boštjan - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
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The roles of perceived quality, trust, and satisfaction in predicting brand loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of business excellence 6 (2013) 6, pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
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Perception of Passengers about Auto Services in Agartala
Deb, Rajat - 2016
The study examines the perception of the respondents about auto services in Agartala. It obtained primary data from 200 passengers consisting of 120 men and rest women from the selected twenty auto routes of Agartala using quota and convenient sampling technique through schedule and personal...
Persistent link: https://www.econbiz.de/10012978409
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Factors influencing online advertisements of passenger cars : evidence from the Silicon Valley of India
Nikhil V. P.; Naresh G. - In: South Asian journal of management : SAJM 28 (2021) 4, pp. 37-56
Persistent link: https://www.econbiz.de/10013040787
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A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P; Rahul R - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
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Gamifying a car's servicescape
Eklund, Andreas Aldogan - In: Utilizing gamification in servicescapes for improved …, (pp. 148-174). 2020
Persistent link: https://www.econbiz.de/10012231261
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146