//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of online reviews i...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
83,830
Konsumentenverhalten
81,381
Spieltheorie
45,501
Game theory
43,154
Competition
36,553
Wettbewerb
35,967
Theorie
33,471
Theory
32,773
Electronic Commerce
23,501
E-commerce
21,125
Online-Marketing
13,265
Internet marketing
13,149
Relationship marketing
11,511
Online-Handel
11,509
Beziehungsmarketing
11,487
Online retailing
11,463
Experiment
10,728
USA
10,208
Social Web
10,176
Social web
10,167
Deutschland
10,024
United States
9,753
Germany
9,203
Brand management
8,597
Markenführung
8,560
Brand image
7,119
Markenimage
7,087
Internet
7,053
Customer satisfaction
6,813
Kundenzufriedenheit
6,651
Dienstleistungsqualität
5,869
Einzelhandel
5,869
Retail trade
5,753
competition
5,311
Welt
4,936
Viral marketing
4,930
Preismanagement
4,917
Pricing strategy
4,917
Virales Marketing
4,910
more ...
less ...
Online availability
All
Undetermined
2,948
Free
1,058
Type of publication
All
Article
5,037
Book / Working Paper
871
Type of publication (narrower categories)
All
Article in journal
4,819
Aufsatz in Zeitschrift
4,819
Graue Literatur
220
Non-commercial literature
220
Arbeitspapier
184
Working Paper
184
Aufsatz im Buch
165
Book section
165
Hochschulschrift
102
Thesis
72
research-article
41
Conference paper
36
Konferenzbeitrag
36
Collection of articles of several authors
31
Sammelwerk
31
Konferenzschrift
16
Bibliografie enthalten
13
Bibliography included
13
Aufsatzsammlung
10
Collection of articles written by one author
9
Sammlung
9
Case study
8
Conference proceedings
8
Fallstudie
8
conceptual-paper
6
Amtsdruckschrift
3
Government document
3
Reprint
3
Forschungsbericht
2
Rezension
2
Advisory report
1
Bibliografie
1
Glossar enthalten
1
Glossary included
1
Gutachten
1
Handbook
1
Handbuch
1
Lehrbuch
1
Mikroform
1
Systematic review
1
more ...
less ...
Language
All
English
5,749
German
154
French
2
Undetermined
2
Finnish
1
Russian
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
30
Mattila, Anna S.
30
Siciliani, Luigi
28
Propper, Carol
27
Usman, Osly
22
Straume, Odd Rune
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
16
Gravelle, Hugh
15
Jang, Soocheong
15
Gaynor, Martin
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Sparks, Beverley
14
Balaji, M. S.
13
Brekke, Kurt R.
13
Gong, Taeshik
13
Bilgihan, Anil
12
Grégoire, Yany
12
Hanks, Lydia
12
Klaus, Philipp
12
Seiler, Stephan
12
Sreejesh, S.
12
Gustafsson, Anders
11
Quach, Sara
11
Santos, Rita
11
Sharma, Piyush
11
Van Vaerenbergh, Yves
11
Voorhees, Clay M.
11
Edvardsson, Bo
10
Gursoy, Dogan
10
Hollebeek, Linda D.
10
Hyun, Sunghyup Sean
10
Kim, Woo Gon
10
Miao, Li
10
Qu, Hailin
10
Wong, IpKin Anthony
10
Carlson, Jamie
9
Cellini, Roberto
9
Falk, Tomas
9
more ...
less ...
Institution
All
National Bureau of Economic Research
14
Bad Orber Gespräche <10., 2005, Berlin>
2
European Health Care Conference <2, 2011, Hamburg>
2
Monopolkommission
2
OECD
2
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
Friedrich-Schiller-Universität Jena
1
Helmut-Schmidt-Universität
1
IGI Global
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Liechtensteinischer Bankenverband
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Chicago / Center for Research in Security Prices
1
Verein für Socialpolitik / Gesundheitsökonomischer Ausschuss
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
261
International journal of hospitality management
249
Journal of business research : JBR
150
The journal of services marketing
127
The service industries journal
90
International journal of contemporary hospitality management
88
Journal of hospitality marketing & management
86
Journal of travel and tourism marketing
79
Services marketing quarterly
75
Journal of service research : JSR
62
Service business
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Cogent business & management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
39
Journal of service management
38
Tourism management : research, policies, practice
38
Journal of air transport management
36
International journal of quality and service sciences
35
Journal of service research
34
Journal of the Academy of Marketing Science
33
Psychology & marketing
33
International journal of electronic marketing and retailing : IJEMR
32
Managing service quality : MSQ ; an international journal
32
The TQM journal : the international review of organizational improvement
31
The international journal of bank marketing : IJBM
30
International journal of services and operations management
29
International journal of services, economics and management
29
Journal of retailing
29
Journal of hospitality and tourism insights
27
Journal of strategic marketing
27
Total quality management & business excellence
26
European journal of marketing : EJM
25
International journal of services and operations management : IJSOM
25
Journal of internet commerce
25
Journal of service theory and practice
25
International journal of quality & reliability management
24
Journal of Services Marketing
24
Marketing intelligence & planning
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
more ...
less ...
Source
All
ECONIS (ZBW)
5,857
Other ZBW resources
49
RePEc
2
Showing
1
-
10
of
5,908
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
2
Effects of online reviews and
competition
on quality and pricing strategies
Zhao, Cui
;
Wang, Xiaojun
;
Xiao, Yongbo
;
Sheng, Jie
- In:
Production and operations management : the flagship …
31
(
2022
)
10
,
pp. 3840-3858
Persistent link: https://www.econbiz.de/10013419408
Saved in:
3
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
4
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
5
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
6
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
Saved in:
7
Influencing factors of online reviews : an empirical analysis of determinants of purchase intention
Thomas, Marc-Julian
;
Wirtz, Bernd W.
;
Weyerer, Jan C.
- In:
International journal of electronic business : IJEB
15
(
2019
)
1
,
pp. 43-71
Persistent link: https://www.econbiz.de/10012251164
Saved in:
8
How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil
;
Sebastianelli, Rose
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
Saved in:
9
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
10
Investigating the effect of quality of grammar and mechanics (QGAM) in online reviews : the mediating role of reviewer crediblity
Ketron, Seth
- In:
Journal of business research : JBR
81
(
2017
),
pp. 51-59
Persistent link: https://www.econbiz.de/10011771588
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->