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Technology-Oriented Customer Touchpoints in Context of Services in Retailing : A Differentiated Analysis on Social Presence and Privacy Calculus

Röding, Tobias - 2023

In this book, Tobias Röding addresses the topic of technology use along different touchpoints in context of different services in retailing, both in offline and online retail, with a total of eight essays. In particular, the interaction of technology use and the frontline employee is also...

Persistent link: https://www.econbiz.de/10013518350

Application of affective engineering to service industries : feelings from airlines' in-flight service elements

Park, Min-Je; Park, Jong Woo; Yoo, Hanjoo - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 1025-1042

Persistent link: https://www.econbiz.de/10011918825

A better investment in luxury restaurants : environmental or non-environmental cues?

Hyun, Sunghyup Sean; Kang, Juhee - In: International journal of hospitality management 39 (2014), pp. 57-70

Persistent link: https://www.econbiz.de/10010389422

The effect of cuisine creativity on customer emotions

Leong, Man Wai Aliana; Yeh, Shih-Shuo; Fan, Yu-Lin; … - In: International journal of hospitality management 85 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012241392

Understanding the impact of perceived visual aesthetics on user evaluations : an emotional perspective

Bhandari, Upasna; Chang, Klarissa; Neben, Tillmann - In: Information & management : the internat. journal of … 56 (2019) 1, pp. 85-93

Persistent link: https://www.econbiz.de/10011990558

Integrating the tourist gaze with the social servicescape : implications for creating memorable theme park experiences

Zheng, Yanyan; Wei, Wei; Line, Nathaniel D.; Zhang, Lu - In: International journal of hospitality management 93 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012435937

Emotional arousal in customer experience : a dynamic view

Caruelle, Delphine; Shams, Poja; Gustafsson, Anders; … - In: Journal of business research : JBR 170 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10014535197

Effects of data visualization choices on psychophysiological responses, judgment, and audit quality

Rose, Anna M.; Rose, Jacob M.; Rotaru, Kristian; … - In: The journal of information systems : JIS ; a semiannual … 36 (2022) 1, pp. 53-79

Persistent link: https://www.econbiz.de/10013335935

Unpacking customer rage elicitation : a dynamic model

Surachartkumtonkun, Jiraporn; McColl-Kennedy, Janet R.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 177-192

Persistent link: https://www.econbiz.de/10011283710

The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model

Chen, Annie Huiling; Peng, Norman; Hung, Kuang-peng - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 236-260

Persistent link: https://www.econbiz.de/10011300093