//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Building a Customer-Centric Su...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Supply chain
36,975
Lieferkette
36,304
Relationship marketing
26,475
Internationaler Wettbewerb
26,180
Beziehungsmarketing
25,800
International competition
24,750
Consumer behaviour
9,675
Konsumentenverhalten
9,634
Theorie
9,156
Theory
9,056
Competitive advantage
7,562
Lieferantenmanagement
7,558
Supplier relationship management
7,550
Wettbewerbsvorteil
7,078
Deutschland
5,807
Customer satisfaction
5,674
Kundenzufriedenheit
5,598
USA
5,520
Germany
5,409
United States
5,338
Welt
4,864
Logistik
4,786
World
4,772
Logistics
4,635
Wettbewerb
4,315
Dienstleistungsqualität
4,224
Competition
4,212
Innovation
4,191
Globalisierung
3,974
Globalization
3,848
EU-Staaten
3,687
EU countries
3,569
Industrie
3,497
Manufacturing industries
3,330
Strategisches Management
3,025
China
2,970
Risikomanagement
2,859
Unternehmensnetzwerk
2,843
Business network
2,832
more ...
less ...
Online availability
All
Undetermined
2,058
Free
650
Type of publication
All
Article
3,668
Book / Working Paper
583
Type of publication (narrower categories)
All
Article in journal
3,418
Aufsatz in Zeitschrift
3,418
Aufsatz im Buch
207
Book section
207
Hochschulschrift
98
Thesis
81
Graue Literatur
76
Non-commercial literature
76
Arbeitspapier
45
Working Paper
45
Collection of articles of several authors
35
Sammelwerk
35
research-article
30
Case study
27
Fallstudie
27
Conference paper
26
Konferenzbeitrag
26
Bibliografie enthalten
25
Bibliography included
25
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Guidebook
6
Ratgeber
6
Reprint
6
Konferenzschrift
5
conceptual-paper
4
Bibliografie
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
review-article
2
Accompanied by computer file
1
Advisory report
1
Amtsdruckschrift
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Glossar enthalten
1
more ...
less ...
Language
All
English
3,986
German
264
French
2
Italian
1
Swedish
1
Undetermined
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
19
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Balaji, M. S.
11
Hollebeek, Linda D.
11
Quach, Sara
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Witell, Lars
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bilgihan, Anil
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
more ...
less ...
Institution
All
European Health Care Conference <2, 2011, Hamburg>
2
Springer Fachmedien Wiesbaden
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Forum Bildung
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
184
International journal of hospitality management
133
Journal of business research : JBR
112
The journal of services marketing
96
The service industries journal
85
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
55
Services marketing quarterly
52
Journal of service research : JSR
48
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
38
Cogent business & management
32
Journal of service research
32
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of services and operations management
26
Journal of strategic marketing
26
International journal of quality and service sciences
25
The international journal of bank marketing : IJBM
25
Journal of air transport management
24
Asia Pacific journal of marketing and logistics
23
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of services, economics and management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of quality & reliability management
20
International journal of productivity and quality management : IJPQM
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of electronic marketing and retailing : IJEMR
18
Psychology & marketing
18
International journal of production economics
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of retailing
17
more ...
less ...
Source
All
ECONIS (ZBW)
4,213
Other ZBW resources
37
BASE
1
Showing
1
-
10
of
4,251
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Which competitive advantage(s)? : competitive advantage-market performance relationships in international markets
Kaleka, Anna
;
Morgan, Neil A.
- In:
Journal of international marketing
25
(
2017
)
4
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011784174
Saved in:
2
Choosing a courier service : factors in customer preference
Śwircz, Maciej Piotr
;
Racz, Dariusz
- In:
Olsztyn economic journal
16
(
2021
)
2
,
pp. 237-249
Persistent link: https://www.econbiz.de/10013366367
Saved in:
3
Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on insurance segment
Paposa, Kamalpreet Kaur
;
Paposa, Sukhvinder Singh
- In:
International journal of public sector performance …
13
(
2024
)
2
,
pp. 178-189
Persistent link: https://www.econbiz.de/10015070787
Saved in:
4
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
5
The importance of service quality for competitive advantage - with special reference to industrial product
Dominic, P. D. D.
;
Kim Nee Goh
;
Wong, Diana M. L.
;
Yoke …
- In:
International journal of business information systems : …
6
(
2010
)
3
,
pp. 378-397
Persistent link: https://www.econbiz.de/10008825576
Saved in:
6
Customer focus, service process fit and customer relationship management profitability : the effect of knowledge sharing
Fan, Yi Wen
;
Ku, Edward
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 203-223
Persistent link: https://www.econbiz.de/10003964389
Saved in:
7
Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
Saved in:
8
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
9
An empirical test of customer retention-perceived quality link: strategic management implications
Onyeaso, Godwin
;
Adalikwu, Chris
- In:
Journal of business strategies
25
(
2008
)
1
,
pp. 53-71
Persistent link: https://www.econbiz.de/10003735879
Saved in:
10
Customer acceptance of four types of hospitality value propositions
Shulga, Lenna V.
;
Busser, James A.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241949
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->