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Service quality
Entwicklungsländer
101,746
Consumer behaviour
83,181
Konsumentenverhalten
80,701
Developing countries
76,950
Theorie
14,884
Theory
14,583
Entwicklung
12,431
Welt
12,044
World
11,844
Economic development
10,021
Entwicklungshilfe
9,128
Relationship marketing
9,045
Beziehungsmarketing
9,016
Brand management
7,560
Markenführung
7,519
Development aid
7,443
Wirtschaftswachstum
7,218
Brand image
6,710
Markenimage
6,670
Economic growth
6,337
USA
6,051
Customer satisfaction
5,700
United States
5,656
Online-Handel
5,632
Online retailing
5,621
Kundenzufriedenheit
5,541
Deutschland
5,335
Armut
4,909
Social Web
4,818
Social web
4,816
Online-Marketing
4,522
Internet marketing
4,511
Poverty
4,511
Indien
4,466
Dienstleistungsqualität
4,444
Germany
4,421
developing countries
4,398
Entwicklungspolitik
4,364
Markenartikel
4,325
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Das, Jishnu
7
Gaynor, Martin
7
Grewal, Dhruv
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
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Journal of retailing and consumer services
231
International journal of hospitality management
211
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
28
International journal of services and operations management
27
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
Psychology & marketing
26
Journal of service research
25
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Total quality management & business excellence
24
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,440
Other ZBW resources
48
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1
How shopping mall service quality affects customer loyalty across developing countries : the moderation of the cultural context
Diallo, Mbaye Fall
;
Sall, Fatou Diop
;
Djelassi, Souad
; …
- In:
Journal of international marketing
26
(
2018
)
4
,
pp. 69-84
Persistent link: https://www.econbiz.de/10011964226
Saved in:
2
Midwest Health Services : purchasing patient snacks
Moffit, Timothy
;
Gigowski, Michelle
- In:
Journal of business case studies
8
(
2012
)
5
,
pp. 477-487
Persistent link: https://www.econbiz.de/10009619254
Saved in:
3
Imaging room and beyond : the underlying economics behind physicians' test-ordering behavior in outpatient services
Dai, Tinglong
;
Akan, Mustafa
;
Tayur, Sridhar
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
1
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011669520
Saved in:
4
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
5
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Sestino, Andrea
;
D'Angelo, Alfredo
- In:
Technological forecasting & social change : an …
191
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287691
Saved in:
6
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
7
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
Saved in:
8
Event quality, perceived value, satisfaction and behavioural intentions in an event context
Armbrecht, John
- In:
Scandinavian journal of hospitality and tourism
21
(
2021
)
2
,
pp. 169-191
Persistent link: https://www.econbiz.de/10012517165
Saved in:
9
Topics and research trends of health clubs management : will innovation be part of the fitness industry research interests?
Miragaia, Dina Alexandra Marques
;
Constantino, Magda Sousa
- In:
International journal of sport management and marketing …
19
(
2019
)
1/2
,
pp. 129-146
Persistent link: https://www.econbiz.de/10012059501
Saved in:
10
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
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