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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,088
Consumer behaviour
78,655
Theorie
20,678
Theory
20,224
Social Web
20,166
Social web
20,132
Preismanagement
18,935
Pricing strategy
18,847
Soziales Netzwerk
16,331
Social network
15,382
Beziehungsmarketing
10,051
Relationship marketing
10,035
Online-Marketing
8,405
Internet marketing
8,290
Markenführung
8,201
Brand management
8,195
USA
7,613
United States
7,308
Markenimage
6,852
Brand image
6,823
Deutschland
6,465
Online-Handel
6,394
Online retailing
6,380
Germany
5,884
Kundenzufriedenheit
5,764
Customer satisfaction
5,763
Electronic Commerce
5,437
E-commerce
5,261
Unternehmensnetzwerk
4,944
Business network
4,926
Einzelhandel
4,841
Viral marketing
4,773
Virales Marketing
4,763
Retail trade
4,751
Dienstleistungsqualität
4,712
Brand
4,491
Markenartikel
4,489
Innovation
4,420
Experiment
4,267
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2,438
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804
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4,095
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612
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3,969
Aufsatz in Zeitschrift
3,969
Aufsatz im Buch
126
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126
Graue Literatur
106
Non-commercial literature
106
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82
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82
Hochschulschrift
70
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51
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35
Konferenzbeitrag
35
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19
Sammelwerk
19
Bibliografie enthalten
9
Bibliography included
9
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6
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Case study
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4,620
German
85
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
23
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Siciliani, Luigi
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Sreejesh, S.
10
Voorhees, Clay M.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
Kim, Woo Gon
8
Park, Jungkun
8
Schumann, Jan Hendrik
8
Straume, Odd Rune
8
Söderlund, Magnus
8
Wu, Luorong
8
Bujisic, Milos
7
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National Bureau of Economic Research
5
IGI Global
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Central Europe Computer Measurement Group
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
USA / General Accounting Office
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
World Bank / Financial Sector Development Dept
1
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Published in...
All
Journal of retailing and consumer services
238
International journal of hospitality management
206
Journal of business research : JBR
126
The journal of services marketing
111
International journal of contemporary hospitality management
84
Journal of hospitality marketing & management
81
The service industries journal
75
Journal of travel and tourism marketing
70
Services marketing quarterly
69
Journal of service research : JSR
49
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
40
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
Journal of air transport management
32
Tourism management : research, policies, practice
32
Journal of service research
30
The international journal of bank marketing : IJBM
30
Psychology & marketing
29
International journal of quality and service sciences
28
International journal of services and operations management
28
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of strategic marketing
24
Journal of retailing
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of the Academy of Marketing Science
22
Quality management journal : QMJ
21
International journal of quality & reliability management
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Technological forecasting & social change : an international journal
20
International journal of business information systems : IJBIS
19
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ECONIS (ZBW)
4,706
EconStor
1
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1
The role of social motivations, ability, and opportunity in online know-how exchanges : evidence from the airline services industry
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
;
Andreu, Luisa
- In:
Service business
9
(
2015
)
2
,
pp. 209-232
Persistent link: https://www.econbiz.de/10011296061
Saved in:
2
The role of website quality and social ties EWOM in e-services adoption
Sharma, Himanshu
;
Aakash, Aakash
;
Aggarwal, Anu Gupta
- In:
Structural equation modeling approaches to e-service …
,
(pp. 268-298)
.
2019
Persistent link: https://www.econbiz.de/10012023189
Saved in:
3
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
4
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
Saved in:
5
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
6
Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping : the reciprocating role of participation
Yang, Kiseol
;
Li, Xiaoshu
;
Kim, HaeJung
;
Kim, Young Hoon
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010528668
Saved in:
7
The relationship between Internet addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
8
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
9
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
10
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
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