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Service quality
Consumer behaviour
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14
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11
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Sreejesh, S.
11
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10
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10
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9
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9
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9
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8
Amin, Muslim
8
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Journal of retailing and consumer services
245
International journal of hospitality management
220
Journal of business research : JBR
127
The journal of services marketing
112
Journal of hospitality marketing & management
82
International journal of contemporary hospitality management
80
The service industries journal
77
Journal of travel and tourism marketing
71
Services marketing quarterly
66
Journal of service research : JSR
52
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
42
Journal of service management
37
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
33
Journal of service research
32
International journal of electronic marketing and retailing : IJEMR
31
Journal of air transport management
30
Psychology & marketing
30
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
International journal of services and operations management
27
Journal of retailing
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of hospitality and tourism insights
26
Managing service quality : MSQ ; an international journal
26
Total quality management & business excellence
26
International journal of quality & reliability management
25
Journal of internet commerce
25
Journal of strategic marketing
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Journal of Services Marketing
24
Journal of the Academy of Marketing Science
24
International journal of electronic customer relationship management : IJECRM
21
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
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ECONIS (ZBW)
4,935
Other ZBW resources
47
Showing
1
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1
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
2
Ecological hotels' customer satisfaction through
text
mining of online reviews : a case of Ecuador hotels
Brito, Yahaira Lisbeth Moreno
;
Ban, Hyun-Jeong
;
Kim, …
- In:
Journal of hospitality and tourism insights
7
(
2024
)
3
,
pp. 1532-1552
Persistent link: https://www.econbiz.de/10015052972
Saved in:
3
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
4
Evaluation of fresh food logistics service quality using online customer reviews
Chen, Shan
;
Wang, Yibing
;
Han, Shuihua
;
Lim, Ming Kim
- In:
International journal of logistics : research and …
26
(
2023
)
8
,
pp. 917-933
Persistent link: https://www.econbiz.de/10014322171
Saved in:
5
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
6
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a
text
mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
7
Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Aghdaie, Fathollah Amiri
;
Mousavi, Mohsen
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
Saved in:
8
B&B customer experience and satisfaction : evidence from online customer reviews
Jia, Mengke
;
Kim, Hak-Seon
;
Tao, Shuting
- In:
Service science
16
(
2024
)
1
,
pp. 42-54
Persistent link: https://www.econbiz.de/10014564178
Saved in:
9
Exploring mobile banking adoption and service quality features through user-generated content : the application of a topic modeling approach to Google Play Store reviews
Çallı, Levent
- In:
International journal of bank marketing
41
(
2023
)
2
,
pp. 428-454
Persistent link: https://www.econbiz.de/10014267030
Saved in:
10
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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