Narrow search
Showing 1 - 10 of 4,459
Cover Image
The role of perceived vulnerability in restaurant customers’ co-creation behavior and repatronage intention during the COVID-19 pandemic
Min, Jihye; Yang, Kiseol; Kim, Jiyoung - In: Journal of vacation marketing 28 (2022) 1, pp. 38-51
Persistent link: https://www.econbiz.de/10012872442
Cover Image
Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic
Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21
The telecommunication sector is one of the most rapidly growing sectors in the world. The COVID-19 pandemic has created an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of internet and telecom services during the COVID-19 pandemic...
Persistent link: https://www.econbiz.de/10012800325
Cover Image
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Cover Image
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei; Huang, Shanshan - In: Journal of retailing and consumer services 66 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Cover Image
Dine in or Take out? Trends on Restaurant Service Demand amid the COVID-19 Pandemic
Shi, Linxuan; Xu, Zhengtian - 2021
dining services, due to the widespread fear of coronavirus exposure. In contrast, the online food ordering and delivery …
Persistent link: https://www.econbiz.de/10013211021
Cover Image
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Cover Image
Airport user experience unpacked : conceptualizing its potential in the face of COVID-19
Tuchen, Stefan; Arora, Mohit; Blessing, Lucienne T. M. - In: Journal of air transport management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012384501
Cover Image
The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic
Batra, Manik; Taneja, Udita - In: International journal of pharmaceutical and healthcare … 18 (2024) 2, pp. 169-197
Persistent link: https://www.econbiz.de/10014550348
Cover Image
Students’ perceived value in higher education institutions : investigating the role of antecedents and context
Salam, Rudi - In: Cogent business & management 11 (2024) 1, pp. 1-23
Students in higher education institutions (HEIs) develop perceived value related to their academic services. While many studies have suggested some antecedents of perceived values, the interactions between fairness, quality of services, and the context in which the service occurs still received...
Persistent link: https://www.econbiz.de/10014533255
Cover Image
Will social distancing in service encounters affect consumers' value perception during the Covid-19 pandemic? : the role of servicescape, self-efficacy, and technological intervent...
Feng, Ying; Meng, Jie - In: Journal of interactive marketing 58 (2023) 2/3, pp. 167-184
Persistent link: https://www.econbiz.de/10014252917