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~subject:"Service quality"
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Service quality
Multinationales Unternehmen
53,486
Transnational corporation
48,835
Relationship marketing
25,588
Beziehungsmarketing
25,581
Unternehmenskultur
17,341
Corporate culture
16,760
Auslandsinvestition
14,098
Foreign investment
13,932
Job satisfaction
13,788
Arbeitszufriedenheit
13,079
Welt
10,949
World
10,811
Theorie
10,657
Theory
10,378
Consumer behaviour
10,147
Konsumentenverhalten
10,108
Deutschland
9,703
Leistungsmotivation
9,532
Globalisierung
9,335
Work motivation
9,166
Globalization
9,089
Germany
8,746
Culture
7,617
USA
7,398
United States
6,905
Kultur
6,602
Customer satisfaction
6,371
Kundenzufriedenheit
6,343
China
5,278
Stress
4,987
Dienstleistungsqualität
4,607
Personalmanagement
4,459
Human Resource Management
4,444
Ausländische Tochtergesellschaft
4,434
Unternehmenserfolg
4,300
Foreign subsidiary
4,296
Firm performance
4,171
Work stress
4,009
Innovation
3,976
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Undetermined
2,252
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727
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Article
3,977
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649
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3,738
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35
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34
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29
Fallstudie
29
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24
Bibliography included
24
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21
research-article
17
Lehrbuch
7
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7
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7
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4
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3
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2
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English
4,346
German
280
French
2
Italian
1
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Prentice, Catherine
22
Bruhn, Manfred
20
Han, Heesup
19
Mattila, Anna S.
18
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Balaji, M. S.
11
Hollebeek, Linda D.
11
Patterson, Paul G.
10
Propper, Carol
10
Quach, Sara
10
Edvardsson, Bo
9
Karatepe, Osman M.
9
Kim, Woo Gon
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Bilgihan, Anil
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Ringle, Christian M.
8
Roberts-Lombard, Mornay
8
Sharma, Piyush
8
Söderlund, Magnus
8
Van Vaerenbergh, Yves
8
Wong, IpKin Anthony
8
Auh, Seigyoung
7
Chahal, Hardeep
7
Cheng, T. C. E.
7
Georgi, Dominik
7
Grégoire, Yany
7
Gursoy, Dogan
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Jang, Soocheong
7
Kim, Peter Beomcheol
7
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European Health Care Conference <2, 2011, Hamburg>
2
National Bureau of Economic Research
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
Rheinisch-Westfälisches Institut für Wirtschaftsforschung (RWI)
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
198
International journal of hospitality management
168
Journal of business research : JBR
115
The journal of services marketing
104
The service industries journal
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
International journal of contemporary hospitality management
61
Journal of hospitality marketing & management
61
Services marketing quarterly
61
Journal of service research : JSR
48
Journal of travel and tourism marketing
46
Service business
46
Journal of service management
42
Tourism management : research, policies, practice
41
International journal of quality and service sciences
37
Cogent business & management
35
The TQM journal : the international review of organizational improvement
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of service research
33
Journal of strategic marketing
29
Journal of air transport management
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of services and operations management : IJSOM
26
The international journal of bank marketing : IJBM
26
Journal of the Academy of Marketing Science
25
Marketing intelligence & planning
25
Asia Pacific journal of marketing and logistics
24
Managing service quality : MSQ ; an international journal
24
Total quality management & business excellence
23
International journal of quality & reliability management
21
International journal of services and operations management
21
Health care management review : HCM review
20
International journal of productivity and quality management : IJPQM
20
International journal of services, economics and management
20
Journal of service theory and practice
20
Journal of service theory and practice : JSTP
20
International journal of electronic customer relationship management : IJECRM
18
International journal of electronic marketing and retailing : IJEMR
18
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
18
Journal of retailing
18
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Source
All
ECONIS (ZBW)
4,604
Other ZBW resources
20
EconStor
1
RePEc
1
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1
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1
The effects of organizational and personal resources on
stress
, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
2
Alleviating job
stress
to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
3
The influence of servant leadership on restaurant employee engagement
Carter, Danon
;
Baghurst, Timothy
- In:
Journal of business ethics : JOBE
124
(
2014
)
3
,
pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
Saved in:
4
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
5
Effects of employee engagement on customer responses : examining the mediating role of customer engagement
Rabbanee, Fazlul K.
;
Ramaseshan, B.
;
Vyravene, Revadee
- In:
Australian journal of management
47
(
2022
)
3
,
pp. 539-557
Persistent link: https://www.econbiz.de/10013396299
Saved in:
6
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
7
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
8
Constructing organizational
culture
in an international subsidiary : Elekta healthcare services in Greece
Fregidou-Malama, Maria
;
Hyder, Akmal S.
- In:
International business review
33
(
2024
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10015084083
Saved in:
9
An exploration of factors influencing work from home during Covid-19
Conger, Sue
;
Murimi, Renita
;
Blanke, Sandra
- In:
Information systems management
41
(
2024
)
3
,
pp. 319-338
Persistent link: https://www.econbiz.de/10014574558
Saved in:
10
Impact of flexible work arrangements on employees' perceived productivity, organisational commitment and perceived work quality : a United Arab Emirates case-study
Hashmi, M. A.
;
Al Ghaithi, Abdullah
;
Sartawi, Khaled
- In:
Competitiveness review : CR
33
(
2023
)
2
,
pp. 332-363
Persistent link: https://www.econbiz.de/10013552854
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