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Feeling (un)welcome in Switzerland : the perception of commercial hospitality by domestic and international tourists
Steffen, Angela; Stettler, Jürg; Huck, Lukas - In: Tourism and hospitality research : THR 21 (2021) 1, pp. 44-60
Persistent link: https://www.econbiz.de/10012426199
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Tourist engagement and citizenship behavior : the mediating role of relationship quality in the hotel industry
Shafiee, Majid Mohammad; Tabaeeian, Reihaneh Alsadat; … - In: Tourism and hospitality research : THR 20 (2020) 4, pp. 481-492
Persistent link: https://www.econbiz.de/10012263796
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Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd; Nasir, Mohd; Kumar, Mukesh - In: International journal of productivity and quality … 34 (2021) 4, pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
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How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan; Varinli, Inci; Kitapci, Olgun - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
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Customer Service in Varna Hotels : Foreign Tourists’ Perceptions
Ivanova, Maya G. - 2017
The paper examines the quality of customer service in Varna hotels. Quantitative methods are used – a survey conducted among 135 participants from 22 countries, staying at hotels in Varna. The findings reveal foreign tourists' perceptions of the services in Varna hotels. Customer evaluation of...
Persistent link: https://www.econbiz.de/10012942808
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Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam - In: International journal of hospitality management 102 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
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A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.; Fung, Clare P. Y. - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 8, pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
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Robot-delivered tourism and hospitality services : how to evaluate the impact of health and safety considerations on visitors' satisfaction and loyalty?
Soliman, Mohammad; Gulvady, Samskrati; Elbaz, Ahmed Mohamed - In: Tourism and hospitality research : THR 24 (2024) 3, pp. 393-409
Persistent link: https://www.econbiz.de/10014632184
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Hotel customer segmentation according to eco-service quality perception : the case of Russian tourists
Aksu, Akın; Albayrak, Tahir; Caber, Meltem - In: Journal of hospitality and tourism insights 5 (2022) 3, pp. 501-514
Persistent link: https://www.econbiz.de/10013272792
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Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen; Anh Thi Tu Le; Truong Trong Hoang - In: International journal of productivity and quality … 39 (2023) 4, pp. 464-489
Persistent link: https://www.econbiz.de/10014364110