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Service quality
Consumer behaviour
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20
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Journal of retailing and consumer services
269
International journal of hospitality management
264
Journal of business research : JBR
158
The journal of services marketing
147
The service industries journal
108
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
97
Journal of travel and tourism marketing
82
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
76
Journal of service research : JSR
67
Service business
60
Cogent business & management
54
Journal of service management
51
Tourism management : research, policies, practice
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
The TQM journal : the international review of organizational improvement
44
Journal of service research
42
Journal of air transport management
41
Asia Pacific journal of marketing and logistics
40
International journal of quality and service sciences
37
International journal of services, economics and management
36
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Total quality management & business excellence
34
Journal of the Academy of Marketing Science
32
Psychology & marketing
32
International journal of quality & reliability management
31
Journal of Services Marketing
30
Journal of hospitality and tourism insights
30
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of services and operations management : IJSOM
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of retailing
27
Marketing intelligence & planning
27
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
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1
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
3
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
4
The impact of Artificial Intelligence-driven recommendation on customer experience in e-retailing
Patnaik, Priyadarsini
- In:
Artificial intelligence and digital diversity …
,
(pp. 253-275)
.
2022
Persistent link: https://www.econbiz.de/10014391761
Saved in:
5
Purchase intentions in a chatbot environment : an examination of the effects of customer experience
Puertas, Sergio Martínez
;
Manzano, María Dolores Illescas
- In:
Oeconomia Copernicana
15
(
2024
)
1
,
pp. 145-194
Persistent link: https://www.econbiz.de/10014521311
Saved in:
6
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
7
Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant
;
Sarabhai, Samar
- In:
International journal of management concepts and …
12
(
2019
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
Saved in:
8
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
9
Technology acceptance model and customer engagement : mediating role of customer satisfaction
Kumar, Raghavendra Prasanna
;
Banerjee, Arindam
; …
- In:
Journal of financial services marketing
29
(
2024
)
3
,
pp. 1062-1076
Persistent link: https://www.econbiz.de/10015061470
Saved in:
10
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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