//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Being informed or getting the...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Electronic Commerce
23,865
E-commerce
21,244
Social Web
20,593
Social web
20,562
Online-Marketing
13,142
Internet marketing
13,026
Theorie
11,490
Relationship marketing
11,340
Theory
11,312
Online-Handel
11,303
Beziehungsmarketing
11,302
Online retailing
11,258
Brand management
8,654
Markenführung
8,615
Internet
7,635
Brand image
7,159
Markenimage
7,127
Deutschland
6,934
USA
6,753
Germany
6,470
United States
6,452
Customer satisfaction
6,426
Kundenzufriedenheit
6,238
Einzelhandel
5,181
Retail trade
5,080
Dienstleistungsqualität
5,003
Viral marketing
4,875
Virales Marketing
4,855
Werbewirkung
4,785
Advertising effects
4,733
Brand
4,551
Markenartikel
4,544
Advertising
4,152
Werbung
4,087
Marketingmanagement
4,042
Marketing management
4,014
Experiment
3,820
more ...
less ...
Online availability
All
Undetermined
2,644
Free
816
Type of publication
All
Article
4,453
Book / Working Paper
602
Type of publication (narrower categories)
All
Article in journal
4,247
Aufsatz in Zeitschrift
4,247
Aufsatz im Buch
149
Book section
149
Graue Literatur
91
Non-commercial literature
91
Hochschulschrift
77
Arbeitspapier
69
Working Paper
69
Thesis
57
research-article
47
Conference paper
32
Konferenzbeitrag
32
Collection of articles of several authors
18
Sammelwerk
18
Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
6
Sammlung
6
conceptual-paper
6
Aufsatzsammlung
5
Case study
5
Fallstudie
5
Konferenzschrift
5
Reprint
4
Conference proceedings
2
case-report
2
Amtsdruckschrift
1
Glossar enthalten
1
Glossary included
1
Government document
1
Handbook
1
Handbuch
1
Mikroform
1
technical-paper
1
more ...
less ...
Language
All
English
4,949
German
104
Finnish
1
French
1
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
27
Usman, Osly
22
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Prybutok, Victor R.
13
Hanks, Lydia
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Sparks, Beverley
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Park, Jungkun
10
Qu, Hailin
10
Quach, Sara
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Law, Chun Hung Roberts
9
Schumann, Jan Hendrik
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Cobanoglu, Cihan
8
Falk, Tomas
8
Grewal, Dhruv
8
Hammerschmidt, Maik
8
Harun, Ahasan
8
more ...
less ...
Institution
All
National Bureau of Economic Research
4
IGI Global
2
OECD
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
Friedrich-Schiller-Universität Jena
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
247
International journal of hospitality management
209
Journal of business research : JBR
130
The journal of services marketing
115
International journal of contemporary hospitality management
83
Journal of hospitality marketing & management
83
The service industries journal
81
Journal of travel and tourism marketing
76
Services marketing quarterly
70
Journal of service research : JSR
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
43
Journal of service management
35
Asia Pacific journal of marketing and logistics
34
Tourism management : research, policies, practice
34
International journal of electronic marketing and retailing : IJEMR
32
Journal of air transport management
31
Psychology & marketing
30
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
International journal of services and operations management
29
Journal of service research
29
International journal of services, economics and management
28
Journal of retailing
28
Managing service quality : MSQ ; an international journal
28
The TQM journal : the international review of organizational improvement
28
Total quality management & business excellence
26
Journal of internet commerce
25
Journal of strategic marketing
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Journal of Services Marketing
24
Journal of the Academy of Marketing Science
24
International journal of quality & reliability management
23
International journal of business information systems : IJBIS
21
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
more ...
less ...
Source
All
ECONIS (ZBW)
4,999
Other ZBW resources
56
Showing
1
-
10
of
5,055
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
2
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
3
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
4
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
5
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
6
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
7
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
8
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
9
The role of website quality and social ties EWOM in e-services adoption
Sharma, Himanshu
;
Aakash, Aakash
;
Aggarwal, Anu Gupta
- In:
Structural equation modeling approaches to e-service …
,
(pp. 268-298)
.
2019
Persistent link: https://www.econbiz.de/10012023189
Saved in:
10
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->