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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Lee, Hye-rin; Kim, Woon Gon - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
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Service quality and acculturation : advancing immigrant healthcare utilization
Davis, Kathryn Simons; Mohan, Mayoor; Rayburn, Steven W. - In: The journal of services marketing 31 (2017) 4/5, pp. 362-372
Persistent link: https://www.econbiz.de/10011742696
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Employee, branch, and brand switching : the role of linguistic choice, use and adaptation
Zolfagharian, Mohammadali; Hasan, Fuad; Iyer, Pramod - In: The journal of services marketing 31 (2017) 4/5, pp. 452-470
Persistent link: https://www.econbiz.de/10011742747
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The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin; Siems, Florian; Kunz, Werner H. - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
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Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa; Gonçalves, Celina; Biscaia, Rui; … - In: International journal of sports marketing & sponsorship 25 (2024) 1, pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
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Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin; Hsu, Cathy H. C.; Sparks, Beverley - In: Journal of travel and tourism marketing 33 (2016) 4/6, pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
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Drivers of customer-brand relationship quality : a case of mainland chinese hotel loyalty program members
Lo, Ada Sau-Yee; Im, Holly Hyunjung - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 763-782
Persistent link: https://www.econbiz.de/10010469262
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The effects of school quality in the origin on the payoff to schooling for immigrants
Chiswick, Barry R.; Miller, Paul W. - 2010
The payoff to schooling among the foreign born in the US is only around one-half of the payoff for the native born. This paper examines whether this differential is related to the quality of the schooling immigrants acquired abroad. The paper uses the Over-education/ Required...
Persistent link: https://www.econbiz.de/10008688727
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Comparing the treatment provided by migrant and non-migrant health professionals: dentists in Scotland
Chalkley, Martin; Tilley, Colin; Wang, Shaolin - 2011
Many OECD countries are increasingly relying on migrants to address shortages of trained health professionals. One key …
Persistent link: https://www.econbiz.de/10008856939
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Immigrants versus nationals : when an intercultural service encounter failure turns to verbal confrontation
Johnson, Guillaume D.; Meyers, Yuvay J.; Williams, Jerome D. - In: Journal of public policy & marketing : JPP & M ; an … 32 (2013), pp. 38-47
Persistent link: https://www.econbiz.de/10009774971