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~subject:"Service quality"
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Service quality
Customer satisfaction
15,454
Kundenzufriedenheit
13,870
Job satisfaction
13,640
Arbeitszufriedenheit
12,929
Verhandlungen
7,400
Negotiations
7,379
Verhandlungstheorie
7,209
Bargaining theory
6,771
Dienstleistungsqualität
6,421
Consumer behaviour
5,802
Relationship marketing
5,690
Beziehungsmarketing
5,653
Konsumentenverhalten
5,646
Theorie
4,661
Theory
4,432
Employee retention
2,728
Mitarbeiterbindung
2,727
Arbeitsverhalten
2,396
Work behaviour
2,387
Spieltheorie
2,166
Satisfaction
2,158
Leistungsmotivation
2,104
Work motivation
2,078
Game theory
2,077
job satisfaction
1,969
Deutschland
1,787
Germany
1,664
Arbeitskräfte
1,599
Personalmanagement
1,599
Workforce
1,598
Human Resource Management
1,597
USA
1,567
Emotion
1,532
Zufriedenheit
1,520
United States
1,488
Experiment
1,330
customer satisfaction
1,296
Arbeitsmobilität
1,256
Labour mobility
1,240
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Undetermined
3,192
Free
1,113
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Article
5,817
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789
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5,462
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157
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73
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51
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51
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46
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Case study
27
Fallstudie
27
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18
Sammelwerk
18
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10
conceptual-paper
10
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9
case-report
9
review-article
9
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8
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5
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5
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4
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3
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3
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3
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3
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3
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2
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2
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1
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6,446
German
140
Undetermined
20
French
1
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1
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
17
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Karatepe, Osman M.
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Ashill, Nicholas J.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Kim, Woo Gon
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
233
Journal of retailing and consumer services
217
Journal of business research : JBR
147
The journal of services marketing
132
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
108
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
83
Services marketing quarterly
79
Journal of air transport management
67
Tourism management : research, policies, practice
64
The TQM journal : the international review of organizational improvement
63
Service business
62
Cogent business & management
57
International journal of quality and service sciences
57
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
42
International journal of services and operations management : IJSOM
38
Quality management journal : QMJ
38
The international journal of bank marketing : IJBM
38
Journal of Services Marketing
35
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
Tourism management perspectives : TMP
28
Journal of service theory and practice : JSTP
26
Marketing intelligence & planning
26
International journal of business information systems : IJBIS
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
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Source
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ECONIS (ZBW)
6,413
Other ZBW resources
161
RePEc
20
EconStor
8
BASE
4
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1
The effects of auditor rotation on client management's negotiation strategies
Schmidt, Regan N.
;
Cross, Britney E.
- In:
Managerial auditing journal
29
(
2014
)
2
,
pp. 110-130
Persistent link: https://www.econbiz.de/10010344826
Saved in:
2
Blueprinting für Messegesellschaften : zum systematischen Strukturieren und optimieren des Dienstleistungsprozesses "Messe" - mit Konzentration auf den Kundentyp "Aussteller"
Riedel, Klaus
- In:
Stakeholder im Fokus : Management-Ansätze für …
,
(pp. 219-256)
.
2017
Persistent link: https://www.econbiz.de/10011614375
Saved in:
3
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
4
The impact of internal marketing on employee job satisfaction in the banking sector of Bangladesh
Yesmin, Rexona
- In:
Bank parikrama : a journal of banking & finance : …
42
(
2017
)
1/2
,
pp. 117-136
Persistent link: https://www.econbiz.de/10012023605
Saved in:
5
The impact of internal marketing on employee job satisfaction and customer satisfaction : empirical evidence from restaurant industry of Saudi Arabia
Sohail, M. Sadiq
- In:
Middle East journal of management : MEJM
5
(
2018
)
4
,
pp. 321-339
Persistent link: https://www.econbiz.de/10011979554
Saved in:
6
Quality target negotiation in health care : evidence from the English NHS
Fichera, Eleonora
;
Gravelle, Hugh
;
Pezzino, Mario
; …
- In:
The European journal of health economics : HEPAC ; …
17
(
2016
)
7
,
pp. 811-822
Persistent link: https://www.econbiz.de/10011654761
Saved in:
7
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
8
The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang
;
Ku, Pei-Yu
;
Wang, Yi-Ting
;
Lin, Yen-Hui
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
Saved in:
9
The effects of internal marketing on job satisfaction and organizational commitment in Taipei sports centers
Chiu, Weisheng
;
Cho, Nam-heung
;
Won, Doyeon
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
2
,
pp. 206-222
Persistent link: https://www.econbiz.de/10010408208
Saved in:
10
The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang
;
Wu, Kuo-ping
- In:
The international journal of human resource management
25
(
2014
)
19
,
pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
Saved in:
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