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How relationship quality, service quality, and value affect the intention to purchase IT/IS outsourcing services
Wei, Chung-Lun - In: Information systems management 39 (2022) 3, pp. 202-219
Persistent link: https://www.econbiz.de/10013357465
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Quality in group service encounters : a theoretical exploration of the concept of a simultaneous multi-customer co-creation process
Finsterwalder, Jörg; Tuzovic, Sven - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 109-122
Persistent link: https://www.econbiz.de/10003964456
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Peer effects on restaurant tipping in Norway : an experimental approach
Thrane, Christer; Haugom, Erik - In: Journal of economic behavior & organization : JEBO 176 (2020), pp. 244-252
Persistent link: https://www.econbiz.de/10012431567
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Dining alone or together? : the effect of group size on the service customer experience
Clauzel, Amélie; Guichard, Nathalie; Riché, Caroline - In: Journal of retailing and consumer services 47 (2019), pp. 222-228
Persistent link: https://www.econbiz.de/10011995583
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Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital
Luo, Nuan; Wang, Yu; Zhang, Mingli; Niu, Tao; Tu, Jianbo - In: Technological forecasting & social change : an … 153 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012234664
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How is social capital formed across the digital-physical servicescape?
Nyrhinen, Jussi; Uusitalo, Outi; Frank, Lauri; Wilska, … - In: Digital business 2 (2022) 2, pp. 1-8
This paper examines how consumers create social capital in their interactions with other customers and service personnel while shopping in retail stores with both physical and digital locations. We draw on the servicescape literature to explore the role of social capital in determining the...
Persistent link: https://www.econbiz.de/10013477701
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Consumer decision-making strategies and use of hospital quality measures
Marquard, Jenna L.; Duffey, Noah; Lin, Qi Ming - In: Quality management journal : QMJ 18 (2011) 4, pp. 25-35
Persistent link: https://www.econbiz.de/10009381987
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Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva; Santos, Christiane Pizzutti dos; … - In: The journal of services marketing 29 (2015) 1, pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
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The role of sunk costs in online consumer decision-making
Liang, Austin Rong-Da; Lee, Chia-Ling; Tung, Wei - In: Electronic commerce research and applications 13 (2014) 1, pp. 56-68
Persistent link: https://www.econbiz.de/10011348334
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The fluent online shopping experience
Mosteller, Jill; Donthu, Naveen; Eroglu, Sevgin - In: Journal of business research : JBR 67 (2014) 11, pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745